ISO/IEC 20000 Lead Auditor Certification Training
ISO/IEC 20000 Lead Auditor Certification Training provides a deep understanding of the complexities of auditing service management systems (SMS). Designed to cater to auditors, managers, and consultants, this comprehensive program equips you with the expertise to lead and conduct robust SMS audits. Master the principles and practices essential for ensuring effective service management, all in line with industry standards.
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About ISO/IEC 20000 Lead Auditor
Our ISO/IEC 20000 Lead Auditor Certification Training equips you with the essential skills to excel in SMS audits. From grasping foundational SMS concepts to executing audits following ISO/IEC 17021-1 standards, this course emphasizes best audit practices and principles. Explore ISO/IEC 20000-1 requirements, audit planning, execution, and program management through practical examples and case studies. Upon completion, earn the prestigious "PECB Certified ISO/IEC 20000 Lead Auditor" credential, validating your expertise.
ISO/IEC 20000 Lead Auditor Key Features
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CHF 1936 CHF2904
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Course Agenda
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ISO/IEC 20000 Lead Auditor Certification Training - Course Overview
Sprintzeal’s ISO/IEC 20000 Lead Auditor Certification Training is curated and designed by industry experts, covering 5 days to deliver a clear understanding of the ISO/IEC 20000 requirements and other essentials. This training course equips you with the essential competencies to excel in service management system (SMS) audits. Gain deep coverage of the core principles of SMS auditing and emerge as a proficient lead auditor capable of navigating the complexities of ISO/IEC 20000 standards. By the end of this training, you’ll be empowered with the knowledge and skills essential for conducting rigorous SMS audits in alignment with ISO/IEC 20000 standards.
Program Highlights
Comprehensive Lecture Sessions:
Engage in dynamic discussions and real-world examples to explore ISO/IEC 20000 requirements, audit principles, and industry best practices.
Practical Exercises:
Apply your expertise in simulated audit scenarios, refining your auditing acumen and sharpening your decision-making prowess.
Interactive Learning:
Collaborate with seasoned trainers and peers, exchanging insights, posing questions, and collectively addressing audit challenges.
Certification Preparation:
Elevate your readiness for the certification exam through targeted quizzes and exam-focused discussions.
Learning Objectives
By the end of this training course, participants will:
- Understand SMS Fundamentals
- Interpret ISO/IEC 20000-1 Requirements
- Conduct Effective SMS Audits
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This course is ideal for:
- Auditors aiming to lead SMS audits
- Managers and consultants seeking to master the SMS audit process
- Individuals responsible for ensuring ISO/IEC 20000-1 compliance within organizations
- Technical experts preparing organizations for SMS certification audits
- Service management advisors and professionals
Expert Instruction: Learn from seasoned auditors and industry experts with extensive experience in SMS auditing and ISO standards.
Interactive Learning: Participate in dynamic lectures, hands-on exercises, and collaborative discussions to deepen your understanding and retention of SMS auditing principles.
Certification Preparation: Prepare with confidence for the certification exam using our comprehensive study materials and dedicated support.
Global Recognition: Earn the prestigious "PECB Certified ISO/IEC 20000 Lead Auditor" credential, internationally recognized as a mark of excellence in SMS auditing.
Training Agenda:
- Day 1: Introduction to Service Management Systems (SMS) and ISO/IEC 20000 standards
- Day 2: Audit principles and the preparation phase
- Day 3: On-site audit activities and evidence collection
- Day 4: Audit closure and report drafting
- Day 5: Certification exam preparation and testing
Examination
The certification exam evaluates competency across key domains, ensuring a comprehensive understanding of SMS auditing principles and practices.
Certification
Upon successful completion of the exam, participants can apply for the esteemed "PECB Certified ISO/IEC 20000 Lead Auditor" credential, demonstrating mastery in conducting SMS audits based on ISO/IEC 20000-1 standards.
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Participant Reviews
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Anetra Doherty 5
Feb 17th, 24
SFL Career Counselor at Inverness Technologies
Kevin Davis Phenomenal instructor that provided actual conceptual scenarios that focused on the overall PMP concept that I could relate to in the corporate culture. He was very patient and determined to ensure we stayed on track w/ the focus of understanding the fundamentals of PMP.
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Logan DeSanto 5
Feb 29th, 24
System Engineer
Overall Sprintzeal Comptia A+ was great, they helped me a lot just learning stuff I would have never learned otherwise, one way they could improve is by starting a bit earlier in IT, like just giving basic knowledge and vocabulary that we should know. Otherwise once we learned everything it was pretty easy to grasp.
Elaine Park 5
Oct 14th, 23
Senior Manager
The course content is comprehensive and invaluable! I gained key understandings that I wouldn't have gained studying on my own. The instructor is extremely knowledgeable in PMI and PMP, with expert experience in project management. They made hard concepts easy to access through simplified visuals and ample resources! I am confident that this course has prepared me well to succeed and pass the PMP test. I highly recommend this course.
Judy Denny 5
Jul 29th, 24
Manager of Facilities Services Operations at University of Hartford Facilities Department
The support staff from Sprintzeal,Steve Jones, were very supportive in making this decision to take the PMP certification course. The course was very affordable and I was given an additional incentive to take another course which would supplement my knowledge which was the Agile course.
I was thinking about studying on my own for the exam but decided to sign up for the course on Sprintzeal to ensure that the material that I needed to study was accurate and efficient. I didn't want to waste anytime on taking the exam multiple times to pass due to being ill-prepared. The instructor Biswa, was great in covering what to know for the exam and I feel that the material he provided will prepare me to pass the exam my first time with confidence. Thank you for this opportunity and I look forward to taking more certification courses through Sprintzeal.
Lindsay Farrell 5
Nov 2nd, 24
Lead Campaign Manager at Salesforce Marketing Cloud
Clear and informative course to prepare for the PMP exam. The content was laid out well, and you could tell the instructor, Biswa, had plenty of experience teaching the course. The additional material provided was also very helpful.
Shaun McE. 5
Feb 10th, 24
Senior Manager, IT Business Enablement & Success
Bahwna was a wonderful trainer for the Foundation Certification course. Her approach is conversational and she makes sure to tie the concepts to "your world". She even makes you write concepts down! Based on her facilitation I'd recommend the course to others.
Lance Meyer 5
Oct 20th, 24
Network Administrator
Great practical application and 1-1 training
The training was virtual and thus I was expecting a 'room' full of people. However it was just the instructor (Sonu Verma) and I. This made it much easier to tailor the instruction to my background and learning style and to go faster through material that I was already comfortable with.
Neetha Kotagiri 5
Feb 3rd, 24
System Administrator/ at AGCO Corporation
PMP Training provided by Sprintzeal The training is amazing. Trainer Tammy is so good she is very understanding, Patient and very good teacher. She made the most difficult topics very easy. I loved training with her. Alex Wood from Sprintzeal who help me with the process of the enrollment was very good. Answered each and every concern of mine and was very helpful.
Mohammed Hattab 5
Jun 4th, 24
Field Computer Technician
My experience with sprintzeal was great everyone was helpful and they did a great job accommodating my tight schedule. I took the CompTIA A+ course with Risk Ascher as my instructor.
Shawn Roberts 5
Jun 4th, 24
Information Technology and Services Professional
I attended Sprintzeal's AWS Solution Architect course the past two weekends. The live remote classes were very interactive and involved lots of labs and hands-on work to enhance learning. The instructor, Raj, is EXTREMELY knowledgeable about AWS and is a great teacher. I will come back for future training needs. Thanks, Shawn
Ideal for auditors, managers, consultants, and technical experts involved in SMS audits and ISO compliance within organizations.
Participants will gain a deep understanding of SMS principles, audit requirements, evidence collection, team leadership, and report preparation for ISO/IEC 20000-1 audits.
A fundamental understanding of ISO/IEC 20000-1 requirements and knowledge of audit principles are essential prerequisites for attending this training.
The training spans five days, covering topics such as SMS fundamentals, audit principles, on-site activities, audit closure, and exam preparation.
The certification exam consists of multiple domains covering SMS principles, requirements, audit concepts, program management, and is designed to assess competency comprehensively.
Upon successfully passing the exam, participants will earn the prestigious "PECB Certified ISO/IEC 20000 Lead Auditor" credential, globally recognized in the industry.
Certification validity periods may vary depending on the certification body. Check with PECB’s Certification Maintenance Policy for information on certification renewal and maintenance requirements.
Yes, participants can retake the exam once for free within 12 months of the initial exam date.
For additional information, contact support@pecb.com or visit www.pecb.com for comprehensive details and assistance.
Frequently Asked Questions
Sprintzeal offers a wide range of professional training courses covering various industries and domains, including project management, IT service management, cybersecurity, agile and scrum, and more. Explore our courses.
Yes, Sprintzeal's courses are accredited and certified by leading accreditation bodies and industry organizations, ensuring quality and credibility in the training content and delivery.
Sprintzeal's training courses are delivered through multiple modes, including online self-paced learning, instructor-led virtual classrooms, and in-person classroom sessions, providing flexibility and convenience for learners.
Yes, Sprintzeal offers customizable training solutions tailored to meet the unique requirements and objectives of organizations, ensuring maximum relevance and impact on organizational growth and success. Contact Us to customize your training needs and know more about group discounts.
Yes, Sprintzeal's courses include certification exams conducted by accredited certification bodies, enabling participants to validate their knowledge and skills and obtain globally recognized certifications.
Our refund policy allows for cancellations and refunds within a specified timeframe. Please refer to our terms and conditions or Contact us for detail.
For any inquiries or assistance regarding Sprintzeal's training courses, participants can contact our dedicated customer support team via phone, email, or live chat support available on our website.
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