Introduction

Guide to ITIL Certification Levels - Value, Benefits, and Careers 

 

The Information Library of Technology Infrastructure, also known as the ITIL, represents the pre-eminent ITIL framework for the management of IT service delivery worldwide. ITIL accurately defines a service life-cycle model, which prescribes specific processes and activities during IT services design, development, delivery, and support.

ITIL is derived from two source terms namely Information Technology (IT) and Infrastructure Library (IL). ITIL arose in response to the need for the best IT Service Management practices and procedures.

ITIL’s focus is on keeping IT Services aligned with the organization's business needs.

By adopting the ITIL framework, organizations ensure their services are delivered as per well-defined and consistent processes incorporating the best practices and processes, which result in predictable service levels for users.

ITIL Certification Value and Benefits

For many IT professionals, a successful career in IT Service Management (ITSM) begins with an ITIL certification. The ITIL Foundation Certification is the starting point. There are various ITIL Levels and possible roles awaiting a dedicated IT professional pursuing ITSM. 

With ITIL Foundation Levels, the importance of ITIL certification and the scope for career growth is even more lucrative. The ITSM career journey ranges from the novice to the executive from the service desk technician to the IT operations manager. 

Like other technology certifications, ITIL levels focus on IT professionals' business skills. This might not support locating the subnet mask for an IP address. But, it sure imparts the management skills to deal appropriately with a wide variety of organizational issues.

 

Who Should Take ITIL Certification?

ITIL Certification Level is suitable for professionals who desire to deliver effective changes to their organization. It is suitable for IT Managers and Directors, as certification at the ITIL foundation level is a valuable credential for IT Project Managers.

Essential knowledge of the ITIL framework is equally valuable for Service-support Engineers and can provide support for the ITIL Levels process. 

There are many ITIL Levels and the other professionals who can get ITIL certified to advance in their professions are:

1) Technical Support Professionals in IT Services.

2) Operations Managers

3) Quality Analysts

4) Business Owners

5) Database Administrators

Cover recommended reads: How To Become A Certified ITIL Expert

Overview of ITIL Certification Levels

Many ITIL Certified Training Organizations (ATOs) are eligible to provide instruction. The ITIL tests may be performed properly by an Assessment Institute (EI) at the conclusion of a training course, many of which work directly with the ATOs. 

There are five major ITIL levels:

- Foundation

- Practitioner

- Intermediate 

- Expert

- Master

 

 

At every point, prospective test-takers take interest in the cost of ITIL. The cost of ITIL Foundation certification is usually the lowest and the price for other ITIL levels increases on. 

ITIL exams are typically administered in the course of an ITIL. Qualifying exams may be carried out at a school or online. As with ITIL training, the cost of exams can differ from the training provider, country, and region.

As with any IT certification, there are many possible ways of meticulously preparing for it. Your study directions can involve a combination of classroom teaching, online, or self-study courses.

We highly recommend taking up ITIL level certification training from an ATO and reading as much as you can, asking many questions, and writing notes. You may in addition use examples from the real-world in planning for your test.

Sprintzeal is an ATO (Authorized training partner) of AXELOS offering training for all ITIL Certification Levels. To get details about ITIL level certification training of your interest, you can explore all ITIL levels or check ITIL level certification courses at Sprintzeal.

 

1) ITIL Foundation Certification

The ITIL Foundation Level certification, the first and basic of all ITIL levels covers ITIL’s basics, which is where most newbies begin the ITIL learning process and become certified.

There are no prerequisites for this ITIL levels credential and anyone with a keen interest in the subject matter will sit for this test. 

ITIL Foundation Level Certification Training can be achieved through classroom or distance learning methods, as well as through self-study. You are not expected to complete a training course until you sit for the Foundations Test.

The ITIL Foundation exam consists of 40 multiple-choice questions that have to be answered in 60 minutes with a grade of 65 percent, or 26 correct answers, needed to pass the ITIL foundation level exam.

Since the certification encompasses all five ITIL service life-cycle practice areas, and how the various life-cycle phases are connected to each other, an IT manager who completes the ITIL Foundation level would also need to complete the Practitioner or Intermediate certification before applying for service management positions. You can check the ITIL V4 Foundation Training for full details. 

 

2) ITIL Intermediate Level Certifications

The ITIL Intermediate certification is module-based, in which each module focuses on a distinctive aspect of IT service management. Relevant modules are categorized as either service lifecycle modules or service capability modules. 

ITIL Intermediate Certification Levels Are:

ITIL 4 Managing Professional Transition

ITIL 4 Specialist: Create, Deliver and Support

ITIL 4 Specialist: High Velocity

ITIL 4 Strategist - Direct, Plan and Improve

ITIL 4 Specialist Drive StakeHolder Value

 

In order to enable potential candidates to achieve their own career goals, the qualification can be obtained in one category or by selecting modules from both. We suggest you have at least two years of experience in running IT services.

You must complete your preparation for the intermediate examination by completing a training course by an accredited training organization (ATO. The important training details for these ITIL certification levels can be found at Sprintzeal.

 

3) ITIL Expert Level Certification

ITIL Expert certification, ITIL level is a specialized qualification covering the breadth and complexity of ITIL Levels processes and specific activities of ITIL areas. ITIL Expert certification remains a requirement for certification with ITIL Master.

Candidates must receive at least 17 credits from the Formation, Practitioner, and Intermediate modules to qualify for the ITIL Professional, and pass the Managing Across the Lifecycle (MALC) test, awarding a total of 22 credits. 

 

4) ITIL Master Level Certification 

The pinnacle of ITIL levels, ITIL Master Certification Levels shows that the ITIL framework can be applied in real-world situations. The ITIL Master covers all ITIL Levels concepts and processes protected by expert certifications in the Foundation. 

An ITIL Master must complete absolute mastery of the ITIL framework:

- Achieve an ITIL Expert certification

- Demonstrate at least five years of ITIL experience in a management or key leadership role

- Submit an ambitious proposal for the improvement of the service 

- Submission of a work profile demonstrating the considerable ability to apply ITIL principles to a real-world business case, including positive impacts on a business service

- Satisfactorily complete an extensive interview with an ITIL assessment panel

ITIL Jobs and Careers

IT practitioners with ITIL qualifications are respected as internal IT standards by large companies, which have implemented the levels of the ITIL certifications system. What's beginning to shift is the growing prevalence of ITIL levels.

Many small and medium-sized companies acknowledge under the collective belts the importance of workers getting ITIL Certifications Level.

 

 

As Information Technology is growing important, businesses are recognizing the most significant benefits of retaining ITIL-trained staff.

While no organization wants to identify their IT projects fail, the loss of profitability, time, and resources following a failed IT service project is typically borne by more considerable businesses.

Many businesses may not enjoy the financial luxury of allowing the failure of a significant IT project due to inadequate management and a lack of processes. Therefore, for such organizations that cannot tolerate IT project failures, the importance of an ITIL Level certification can be greater.

What’s Next?

The valuable contributions of the ITIL Framework to business growth and IT professionals' career has properly established ITIL in the zenith of IT Service Management (ITSM). ITIL adoption and successful implementation by businesses are on the gradual rise as well.

Therefore, an ITIL certification is an essential skill for any IT professional who seeks to remain relevant and on top of IT Service Delivery and Management.

Find ITIL training and all courses offered by Sprintzeal. We are an ATO (Authorized Training Partner) of AXELOS, offering ITIL training for all ITIL level certifications in online, live online, and classroom modes of study. Reach us at Click Here or chat with our expert to get full details now.