+1 315 666 4295About Southwire: IT Operations for Greater Efficiency
Southwire is a major player in developing, manufacturing, and supplying building wires, utility cables, and the tools required for their installation. Over the years, the company has been committed to continuous product improvement, researching how its products perform in real-world conditions, and understanding customer needs.
- Industry: Electronics Manufacturing
- Founded: 1950
- Headquarters: Carrollton, GA
- Employees: 7,000+
Awards and Reviews
Southwire's IT Department Achieves an 18% Efficiency Improvement After Implementing ITIL Best Practices.
The company recognizes the need to improve its IT operations as its technology infrastructure becomes increasingly complex. Minor IT problems can escalate into serious operational challenges. To achieve this, Southwire's IT department decided to adopt Sprintzeal’s ITIL foundation to streamline its IT service management processes.
Challenges
Southwire faced pressing challenges in its IT operations as technology advanced rapidly and the need for a stronger infrastructure intensified. The IT department found it difficult to manage services efficiently, resulting in delays and disruptions that impacted overall performance.
Solution
Southwire's IT department adopted Sprintzeal's ITIL Foundation. The team underwent ITIL Foundation training to identify areas for improvement. Key focus areas included incident management, problem management, and change management.
Result
After adopting ITIL best practices, Southwire's IT department achieved significant improvement in its ITIL service management.
Talk To our ExpertStandardized Processes
Southwire adopted a standardized approach to managing IT services, reducing errors, improving communication, and ensuring best practices were followed, resulting in a more organized and predictable IT environment.
Improved Resource Allocation
By optimizing processes and reducing the need for rework caused by miscommunication. This proactive approach reduced waste and improved productivity by optimizing manpower and tools, focusing on high-impact areas, and preventing recurring issues.
Improved Service Delivery
Service level agreements and standardized processes guarantee reliable and consistent IT service delivery. Proactive maintenance and preventive actions reduced disruptions, helping to avoid potential production delays.
Participant Reviews
Transform your IT operations
Boost your IT team’s skills and knowledge to deliver exceptional IT services. Contact Sprintzeal today and customize your training to your needs!
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