+1 315 666 4295About Aireon's Streamlined IT Operations
Aireon, a leading manufacturer of space-based Automatic Dependent Surveillance-Broadcast (ADS-B) systems, plays a critical role in revolutionizing air traffic management globally. As their production processes scaled globally, Aireon recognized the need for a streamlined approach to IT service management to ensure seamless support for their critical operations.
- Industry: Aviation Manufacturing
- Founded: 2008
- Headquarters: McLean, Virginia
- Employees: 200+
Awards and Reviews
Aireon's IT support reduces ticket resolution times
after implementing ITIL best practices.
In today’s highly structured and safety-critical aviation industry, reliable and efficient IT infrastructure is the key. Even minor IT disruptions can have significant consequences. A rise in IT support tickets, often with unclear descriptions, indicated communication gaps between IT staff and end-users. This resulted in production delays, potentially causing missed deadlines and impacting revenue generation.
Challenges
Aireon's rapid growth in the current market left them with a need to adapt to the latest changes in their IT service management because of the complexity experienced by traditional approaches. These inefficiencies led to unclear ticketing systems and a lack of standardized processes, making it difficult for the IT staff to resolve issues.
Solution
Sprintzeal's ITIL Foundation training courseware, designed and curated to Aireon's needs, equipped business teams with a shared understanding of IT service management best practices. The training program covered the core principles of ITIL, including service strategy, service design, service transition, and service operation.
Result
By implementing the ITIL best practices learned in the training,
Aireon achieved significant improvements in their IT service management:
ser Satisfaction
ITIL provided a common framework for IT staff and end-users to communicate and collaborate effectively. With a clear understanding of IT service management processes, both parties could resolve IT issues efficiently.
Improved Service Delivery
Standardized processes and clear service level agreements (SLAs) ensured consistent and reliable IT service delivery. Proactive maintenance and preventative measures minimized disruptions, preventing potential production slowdowns.
Improved Resource Allocation
By streamlining processes and minimizing rework due to unclear communication, Aireon reduced the volume of IT service desk tickets. This freed up IT resources and allowed them to focus on initiatives supporting innovation and growth.
Participant Reviews
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