+1 315 666 4287ISO/IEC 20000 Foundation Certification Training
This ISO/IEC 20000 Foundation Certification Training is your gateway to service management excellence. This course is designed to introduce you to the fundamental concepts of service management and the requirements outlined in ISO/IEC 20000-1 for implementing a robust service management system (SMS). Whether you're a manager, consultant, or aspiring professional, this training equips you with essential knowledge and skills to understand and apply service management principles effectively.
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About ISO/IEC 20000 Foundation
Our ISO/IEC 20000 Foundation Certification Training provides a comprehensive understanding of service management essentials. From grasping basic concepts to interpreting ISO/IEC 20000-1 requirements, this course emphasizes practical application and real-world scenarios. Gain insights into organizational context, top management involvement, performance evaluation, and continual improvement strategies essential for successful SMS implementation. By the end of this course, you'll be prepared to contribute effectively to service management initiatives and pursue certification as a "PECB Certified ISO/IEC 20000 Foundation" professional.
ISO/IEC 20000 Foundation Key Features
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Why should I get the ISO/IEC 20000 Foundation Certification Training?
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Columbia SC
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$ 1996 $2994
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$ 2950 $4425
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Course Agenda
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ISO/IEC 20000 Foundation Certification Training - Course Overview
In Sprintzeal’s ISO/IEC 20000 Foundation Certification Training, participants will master the fundamental principles of service management. Over two immersive days, participants will explore the essential concepts of service management and gain a comprehensive understanding of ISO/IEC 20000-1 requirements for a service management system (SMS). Through engaging lectures, interactive discussions, and practical exercises, you'll explore the intricacies of an SMS, including organizational context, top management involvement, resource planning, and performance evaluation. By the end of the course, you'll be prepared to sit for the exam and earn the esteemed "PECB Certificate Holder in ISO/IEC 20000 Foundation" credential.
Program Highlights
In-depth Exploration:
Delve into the core concepts of service management, including organizational context, resource planning, and performance evaluation, through engaging lectures and interactive discussions.
Practical Application:
Put theory into practice with hands-on exercises and real-world case studies that simulate the challenges faced in implementing and maintaining an SMS.
Expert Guidance:
Benefit from the guidance of seasoned trainers who bring a wealth of industry experience and insights to help you navigate the complexities of ISO/IEC 20000 compliance.
Certification Readiness:
Prepare with confidence for the PECB Certified ISO/IEC 20000 Foundation exam with exam-focused discussions and quizzes that mirror the exam format and difficulty level.
Learning Objectives
By the end of this training, participants will:
- Understand fundamental service management concepts and approaches.
- Gain insights into ISO/IEC 20000-1 requirements for an SMS.
- Learn how organizations can meet ISO/IEC 20000-1 requirements for effective service management.
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This foundational training course is essential for:
- Managers and consultants aiming to grasp ISO/IEC 20000-1 service management system (SMS) requirements.
- Personnel responsible for overseeing service management and enhancing service delivery capabilities.
- Individuals aspiring to understand core service management concepts.
- Members of SMS implementation teams and anyone pursuing a service management career.
Elevate your skills with Sprintzeal's ISO/IEC 20000 Foundation course for several compelling reasons:
- Expert Instruction: Benefit from the tutelage of seasoned professionals and industry experts boasting extensive experience in service management.
- Interactive Learning: Engage in dynamic lectures, practical exercises, and stimulating discussions tailored to augment learning and retention.
- Certification Guarantee: Equip yourself with the tools and knowledge to ace the certification exam, backed by our robust exam preparation resources and unwavering support.
- Global Recognition: Attain an esteemed certification endorsed by PECB, reaffirming your comprehension of ISO/IEC 20000-1 requirements and bolstering your credibility on a global scale.
Course Agenda
- Day 1: Introduction to service management concepts, SMS, and clauses 4-6 of ISO/IEC 20000-1.
- Day 2: Delve into clauses 7-10 of ISO/IEC 20000-1 and prepare for the certification exam.
Examination
The exam evaluates proficiency across essential domains, covering foundational concepts, ISO/IEC 20000-1 requirements, and SMS implementation strategies.
Certification
Upon successful completion of the exam, candidates can apply for the esteemed "PECB Certificate Holder in ISO/IEC 20000 Foundation" designation, signifying their expertise in service management aligned with ISO/IEC 20000-1 standards.
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Archana Kalwani 4
Oct 22nd, 23
Business Operations Manager at Concentrix
Great experience with six sigma green belt
I have completed my six sigma green belt training. The admin staff, support team and the trainer were very helpful and flexible. The trainer was very good and helped understand the concepts well. Thank you for all the support.Sean J Davis 5
Feb 17th, 24
MAJ, AV Deputy G3 Aviation 1st Cavalry Division
I just finished the PMP Boot Camp and it was an excellent experience. Mr. Wood went above and beyond assisting me with enrollment and without him I would have missed out on this great opportunity. My instructor Gabi was phenomenal! She was very patient and brought a wealth of real-world experience that provided clarity throughout the training. I had numerous instructor in my life but Gabi is one of the best. I would recommend the Sprintzeal PMP Boot Camp if you are interested in pursuing employment in this field. I and prepare to put my newly learned skills to use after this great learning experience.
Aijaz Shaikh 5
Feb 2nd, 24
Agile Project Manager experienced in Information Exchange, Digital Transformation, Cyber Security & Cloud Computing
Indeed, A Great Learning Experience !!! I am very thankful for choosing Sprintzeal as my training medium for PMP. All the team members from Sprintzeal spent a whole lot of time with me right from the start of my application until my application was accepted by PMI. I am personally thankful to David Johnson and Alex Wood for all their assistance along the way. The training part from Sprintzeal has the class of its own. It has been such a good learning experience. I am jazzed to admit that Tammy (the instructor) made the entire journey of understanding PMP terminology and concepts a great experience. She is crystal clear about all of the mathematical concepts associated with PMP. This is really helpful in understanding the project management concepts She got the whole training properly structured and easy to follow Sprintzeal course material to meet the course learning objectives. She got right to the point and helped me understand all the important bits in a timely manner.. Tammy is very patient to answer our question and covered all materials within 4 days. Moreover, she shares her past real PM experience with us and make this class more "practical" and assist us to combine work experience with theory. I learned a great deal of knowledge as well as exam-passing-tips in this intensive/productive class. With Sprintzeal came Tammy, both of them are awesome. Thank you both.
Zaid AlBanna 5
Jul 11th, 24
Technical Program Manager
I have taken my AWS training with Sprintzeal, the trainer was very knowledgeable and looking forward for project assistance.
Thank you Sprint zeal team for the discount provided I am glad I completed the training I hope this certification helps me changing my career in AWS field. Message to users, Sprintzeal gives quality training and very prompt in responding when you email
them for any questions. I strongly recommend Sprintzeal for training courses.
Sheila Hanlon Ravindran 5
Feb 18th, 24
Global Technology Executive in Information Technology (IT) and Financial Services
Course name: ITIL® 4 Foundation
The trainer addressed each and every doubt/concerns raised by the group. He also ensured the entire course material is covered during the session. displayed solid communication skill and subject expertness. Thank you very much.
Ravi Kumar 5
Mar 20th, 24
Change Implementation Analyst
The firm is very welcoming and the exam for the ITIL v4 itself went really well. the provide excellent learning materials and real-time examples in the videos to understand the concepts.
Rita Wiley 5
Mar 23rd, 24
Transitioning Officer in pursuit of PMP and MBA
Tim was beyond amazing. Not only did he know his craft, but he was also able to explain it to a level someone with the lowest level of knowledge could understand, without insulting the intelligence. I came in with barely any formal knowledge of the PM world and ended leaving with way more competency. Tim mixed personal experience and PMI terms/processes/knowledge areas to increase my understanding (it worked). Loved this class, loved the teacher. I will definitely recommend this class and more specifically, the teacher to other coworkers, friends and family. Thank you!
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Jul 11th, 24
Senior System Engineer
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Victor Cobile 5
Sep 9th, 24
Management and Program Analyst at Logistics Readiness Center
Mr. Biswa has been a very thorough instructor providing a very comprehensive training on Program Management. It has been a pleasure learning from him and look forward to taking more courses under Sprintzeal for related topics on Program Management. I will take what I have learned from him and Sprintzeal to my workplace and maybe apply some of the lessons in the area of Procurement Management. I feel also that I am maybe 60% percent ready to take the exam but will be close to 100% by the time I read more course materials and study for it. Thank you for the learning experience and look forward to learning some more.
Cale Hansen 5
Feb 17th, 24
Transitioning Officer at US Army; Project Management; Military Aviation
Carmen did a fantastic job instructing our Class. From providing in depth analysis on course material to drawing from outside sources and personal experiences to fully flesh out the subject matter she placed a high level of importance on our understanding. Hoping all her hard work pays off on our success on the exam. I would unconditionally recommend her as an instructor and project manager!
This training introduces the basic concepts of service management and the requirements of ISO/IEC 20000-1 for a service management system (SMS).
This course is ideal for managers, consultants, and personnel responsible for managing, maintaining, and improving services and service delivery capabilities.
No, there are no prerequisites for participating in the ISO/IEC 20000 Foundation training course.
The training is structured over two days, covering various aspects of service management, including the context of the organization, planning, controls, and performance evaluations.
The exam assesses competency in fundamental service management principles and ISO/IEC 20000-1 requirements for an SMS.
Successful candidates can apply for the "PECB Certificate Holder in ISO/IEC 20000 Foundation," an internationally recognized certification.
Certification validity periods may vary depending on the certification body. Check with PECB’s Certification Maintenance Policy for information on certification renewal and maintenance requirements.
Yes, participants can retake the exam once for free within 12 months of the initial exam date.
For additional information, contact support@pecb.com or visit www.pecb.com for comprehensive details and assistance.
Frequently Asked Questions
Sprintzeal offers a wide range of professional training courses covering various industries and domains, including project management, IT service management, cybersecurity, agile and scrum, and more. Explore our courses.
Yes, Sprintzeal's courses are accredited and certified by leading accreditation bodies and industry organizations, ensuring quality and credibility in the training content and delivery.
Sprintzeal's training courses are delivered through multiple modes, including online self-paced learning, instructor-led virtual classrooms, and in-person classroom sessions, providing flexibility and convenience for learners.
Yes, Sprintzeal offers customizable training solutions tailored to meet the unique requirements and objectives of organizations, ensuring maximum relevance and impact on organizational growth and success. Contact Us to customize your training needs and know more about group discounts.
Yes, Sprintzeal's courses include certification exams conducted by accredited certification bodies, enabling participants to validate their knowledge and skills and obtain globally recognized certifications.
Our refund policy allows for cancellations and refunds within a specified timeframe. Please refer to our terms and conditions or Contact us for detail.
For any inquiries or assistance regarding Sprintzeal's training courses, participants can contact our dedicated customer support team via phone, email, or live chat support available on our website.
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