ISO/IEC 20000 Foundation Certification Training
This ISO/IEC 20000 Foundation Certification Training is your gateway to service management excellence. This course is designed to introduce you to the fundamental concepts of service management and the requirements outlined in ISO/IEC 20000-1 for implementing a robust service management system (SMS). Whether you're a manager, consultant, or aspiring professional, this training equips you with essential knowledge and skills to understand and apply service management principles effectively.
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About ISO/IEC 20000 Foundation
Our ISO/IEC 20000 Foundation Certification Training provides a comprehensive understanding of service management essentials. From grasping basic concepts to interpreting ISO/IEC 20000-1 requirements, this course emphasizes practical application and real-world scenarios. Gain insights into organizational context, top management involvement, performance evaluation, and continual improvement strategies essential for successful SMS implementation. By the end of this course, you'll be prepared to contribute effectively to service management initiatives and pursue certification as a "PECB Certified ISO/IEC 20000 Foundation" professional.
ISO/IEC 20000 Foundation Key Features
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Why should I get the ISO/IEC 20000 Foundation Certification Training?
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Henderson NV
Live Online Training
$ 1996 $2994
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$ 2950 $4425
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Course Agenda
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ISO/IEC 20000 Foundation Certification Training - Course Overview
In Sprintzeal’s ISO/IEC 20000 Foundation Certification Training, participants will master the fundamental principles of service management. Over two immersive days, participants will explore the essential concepts of service management and gain a comprehensive understanding of ISO/IEC 20000-1 requirements for a service management system (SMS). Through engaging lectures, interactive discussions, and practical exercises, you'll explore the intricacies of an SMS, including organizational context, top management involvement, resource planning, and performance evaluation. By the end of the course, you'll be prepared to sit for the exam and earn the esteemed "PECB Certificate Holder in ISO/IEC 20000 Foundation" credential.
Program Highlights
In-depth Exploration:
Delve into the core concepts of service management, including organizational context, resource planning, and performance evaluation, through engaging lectures and interactive discussions.
Practical Application:
Put theory into practice with hands-on exercises and real-world case studies that simulate the challenges faced in implementing and maintaining an SMS.
Expert Guidance:
Benefit from the guidance of seasoned trainers who bring a wealth of industry experience and insights to help you navigate the complexities of ISO/IEC 20000 compliance.
Certification Readiness:
Prepare with confidence for the PECB Certified ISO/IEC 20000 Foundation exam with exam-focused discussions and quizzes that mirror the exam format and difficulty level.
Learning Objectives
By the end of this training, participants will:
- Understand fundamental service management concepts and approaches.
- Gain insights into ISO/IEC 20000-1 requirements for an SMS.
- Learn how organizations can meet ISO/IEC 20000-1 requirements for effective service management.
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This foundational training course is essential for:
- Managers and consultants aiming to grasp ISO/IEC 20000-1 service management system (SMS) requirements.
- Personnel responsible for overseeing service management and enhancing service delivery capabilities.
- Individuals aspiring to understand core service management concepts.
- Members of SMS implementation teams and anyone pursuing a service management career.
Elevate your skills with Sprintzeal's ISO/IEC 20000 Foundation course for several compelling reasons:
- Expert Instruction: Benefit from the tutelage of seasoned professionals and industry experts boasting extensive experience in service management.
- Interactive Learning: Engage in dynamic lectures, practical exercises, and stimulating discussions tailored to augment learning and retention.
- Certification Guarantee: Equip yourself with the tools and knowledge to ace the certification exam, backed by our robust exam preparation resources and unwavering support.
- Global Recognition: Attain an esteemed certification endorsed by PECB, reaffirming your comprehension of ISO/IEC 20000-1 requirements and bolstering your credibility on a global scale.
Course Agenda
- Day 1: Introduction to service management concepts, SMS, and clauses 4-6 of ISO/IEC 20000-1.
- Day 2: Delve into clauses 7-10 of ISO/IEC 20000-1 and prepare for the certification exam.
Examination
The exam evaluates proficiency across essential domains, covering foundational concepts, ISO/IEC 20000-1 requirements, and SMS implementation strategies.
Certification
Upon successful completion of the exam, candidates can apply for the esteemed "PECB Certificate Holder in ISO/IEC 20000 Foundation" designation, signifying their expertise in service management aligned with ISO/IEC 20000-1 standards.
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Anetra Doherty 5
Feb 17th, 24
SFL Career Counselor at Inverness Technologies
Kevin Davis Phenomenal instructor that provided actual conceptual scenarios that focused on the overall PMP concept that I could relate to in the corporate culture. He was very patient and determined to ensure we stayed on track w/ the focus of understanding the fundamentals of PMP.
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Jacob Cryder 5
Aug 10th, 24
Senior System Engineer
It has been wonderful experience with Sprintzeal, and We are able to understand how to navigate to get thr. to CompTIA A+ certification.
Krishna Sripada 5
Jul 10th, 24
Tech Lead
I have taken the AWS Solution Architect Associate Certification training course. Toshal Kahawale was the trainer. Toshal had covered all the important topics required for a Solution Architect in a detailed manner. He had provided real-world application examples while explaining the topics. That was really helpful. Toshal has plenty of experience in designing & architecting cloud applications
Edward Lee 5
Feb 28th, 24
Operational Specialist
Lean Six Sigma Black Belt
Informative and practical approach of training session. Emphasizing more on the relevant tools that can be use depending on the project that you are working on.
Linda Parrish 5
Apr 18th, 24
Energy Contracts Administrator
Awesome CBAP Test Prep Course with Excellent Customer Service. In March 2019, select staff from two of our departments partnered up to undertake the CBAP Test Prep course offered by Sprintzeal. I learned the BABOK was difficult to comprehend until our trainer, Delilah Allison, explained the book's layout and the meaning behind each section. Her teachings enable me to grasp the Business Analysis concept (even though most of my tasks were in a project management world). Our Account Manager, Alex Wood, provided excellent customer service going above the call of duty to ensure our satisfaction. We did encounter some hiccups along the way which were either resolved or addressed in an expedited manner. Also, the price per person was reasonable compared to what was offered and what other companies offered. My overall experience with Sprintzeal is a positive one. I would definitely recommend the class. Source - Trustpilot
Nicole Gentz 5
Mar 19th, 24
Development Team Manager at Stoneridge Software
Tarun was honestly the best trainer/coach that I've had in 20 years in the IT profession. He covered the EA/TOGAF material and had real life examples to make everything completely understandable. He listened to my professional concerns and questions and offered advice/suggestions from his years of experience. He genuinely cared about my understanding and was truly a mentor in so many areas related to EA and beyond enterprise architecture. His willingness to share his experiences and his passion to help others grow was very evident and so appreciated. Thank you so very much for the awesome week!
Judy Denny 5
Jul 29th, 24
Manager of Facilities Services Operations at University of Hartford Facilities Department
The support staff from Sprintzeal,Steve Jones, were very supportive in making this decision to take the PMP certification course. The course was very affordable and I was given an additional incentive to take another course which would supplement my knowledge which was the Agile course.
I was thinking about studying on my own for the exam but decided to sign up for the course on Sprintzeal to ensure that the material that I needed to study was accurate and efficient. I didn't want to waste anytime on taking the exam multiple times to pass due to being ill-prepared. The instructor Biswa, was great in covering what to know for the exam and I feel that the material he provided will prepare me to pass the exam my first time with confidence. Thank you for this opportunity and I look forward to taking more certification courses through Sprintzeal.
Lance Meyer 5
Oct 20th, 24
Network Administrator
Great practical application and 1-1 training
The training was virtual and thus I was expecting a 'room' full of people. However it was just the instructor (Sonu Verma) and I. This made it much easier to tailor the instruction to my background and learning style and to go faster through material that I was already comfortable with.
Russell Deatherage 5
Apr 12th, 24
Sr. Program Manager
PMP Boot camp by Syed M. Quadri on 21-25 Oct 2019. Excellent class. Mr. Quadri presented sound information and gave logic advice that was helpful to tie the information together for memory. Great point on the ITTO's that I and O are nouns and TT's are verbs or actions
Jeferson Stabille 5
Nov 1st, 24
Procurement Category Manager | IT Specialist | Senior Project Manager
Thank you Sprintzeal to assist me on my PMP journey !!! In time, I would like also to congratulate my broker Steve Jones, because he has been there, above and beyond, in every aspect not only on the final sale, but at every bump in the road. Thank you again SprintZeal !!!
This training introduces the basic concepts of service management and the requirements of ISO/IEC 20000-1 for a service management system (SMS).
This course is ideal for managers, consultants, and personnel responsible for managing, maintaining, and improving services and service delivery capabilities.
No, there are no prerequisites for participating in the ISO/IEC 20000 Foundation training course.
The training is structured over two days, covering various aspects of service management, including the context of the organization, planning, controls, and performance evaluations.
The exam assesses competency in fundamental service management principles and ISO/IEC 20000-1 requirements for an SMS.
Successful candidates can apply for the "PECB Certificate Holder in ISO/IEC 20000 Foundation," an internationally recognized certification.
Certification validity periods may vary depending on the certification body. Check with PECB’s Certification Maintenance Policy for information on certification renewal and maintenance requirements.
Yes, participants can retake the exam once for free within 12 months of the initial exam date.
For additional information, contact support@pecb.com or visit www.pecb.com for comprehensive details and assistance.
Frequently Asked Questions
Sprintzeal offers a wide range of professional training courses covering various industries and domains, including project management, IT service management, cybersecurity, agile and scrum, and more. Explore our courses.
Yes, Sprintzeal's courses are accredited and certified by leading accreditation bodies and industry organizations, ensuring quality and credibility in the training content and delivery.
Sprintzeal's training courses are delivered through multiple modes, including online self-paced learning, instructor-led virtual classrooms, and in-person classroom sessions, providing flexibility and convenience for learners.
Yes, Sprintzeal offers customizable training solutions tailored to meet the unique requirements and objectives of organizations, ensuring maximum relevance and impact on organizational growth and success. Contact Us to customize your training needs and know more about group discounts.
Yes, Sprintzeal's courses include certification exams conducted by accredited certification bodies, enabling participants to validate their knowledge and skills and obtain globally recognized certifications.
Our refund policy allows for cancellations and refunds within a specified timeframe. Please refer to our terms and conditions or Contact us for detail.
For any inquiries or assistance regarding Sprintzeal's training courses, participants can contact our dedicated customer support team via phone, email, or live chat support available on our website.
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