ISO/IEC 20000 Foundation Certification Training
This ISO/IEC 20000 Foundation Certification Training is your gateway to service management excellence. This course is designed to introduce you to the fundamental concepts of service management and the requirements outlined in ISO/IEC 20000-1 for implementing a robust service management system (SMS). Whether you're a manager, consultant, or aspiring professional, this training equips you with essential knowledge and skills to understand and apply service management principles effectively.
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About ISO/IEC 20000 Foundation
Our ISO/IEC 20000 Foundation Certification Training provides a comprehensive understanding of service management essentials. From grasping basic concepts to interpreting ISO/IEC 20000-1 requirements, this course emphasizes practical application and real-world scenarios. Gain insights into organizational context, top management involvement, performance evaluation, and continual improvement strategies essential for successful SMS implementation. By the end of this course, you'll be prepared to contribute effectively to service management initiatives and pursue certification as a "PECB Certified ISO/IEC 20000 Foundation" professional.
ISO/IEC 20000 Foundation Key Features
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Why should I get the ISO/IEC 20000 Foundation Certification Training?
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Henderson NV
Live Online Training
$ 1996 $2994
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- 24x7 learner assistance and support
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$ 2950 $4425
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Course Agenda
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ISO/IEC 20000 Foundation Certification Training - Course Overview
In Sprintzeal’s ISO/IEC 20000 Foundation Certification Training, participants will master the fundamental principles of service management. Over two immersive days, participants will explore the essential concepts of service management and gain a comprehensive understanding of ISO/IEC 20000-1 requirements for a service management system (SMS). Through engaging lectures, interactive discussions, and practical exercises, you'll explore the intricacies of an SMS, including organizational context, top management involvement, resource planning, and performance evaluation. By the end of the course, you'll be prepared to sit for the exam and earn the esteemed "PECB Certificate Holder in ISO/IEC 20000 Foundation" credential.
Program Highlights
In-depth Exploration:
Delve into the core concepts of service management, including organizational context, resource planning, and performance evaluation, through engaging lectures and interactive discussions.
Practical Application:
Put theory into practice with hands-on exercises and real-world case studies that simulate the challenges faced in implementing and maintaining an SMS.
Expert Guidance:
Benefit from the guidance of seasoned trainers who bring a wealth of industry experience and insights to help you navigate the complexities of ISO/IEC 20000 compliance.
Certification Readiness:
Prepare with confidence for the PECB Certified ISO/IEC 20000 Foundation exam with exam-focused discussions and quizzes that mirror the exam format and difficulty level.
Learning Objectives
By the end of this training, participants will:
- Understand fundamental service management concepts and approaches.
- Gain insights into ISO/IEC 20000-1 requirements for an SMS.
- Learn how organizations can meet ISO/IEC 20000-1 requirements for effective service management.
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This foundational training course is essential for:
- Managers and consultants aiming to grasp ISO/IEC 20000-1 service management system (SMS) requirements.
- Personnel responsible for overseeing service management and enhancing service delivery capabilities.
- Individuals aspiring to understand core service management concepts.
- Members of SMS implementation teams and anyone pursuing a service management career.
Elevate your skills with Sprintzeal's ISO/IEC 20000 Foundation course for several compelling reasons:
- Expert Instruction: Benefit from the tutelage of seasoned professionals and industry experts boasting extensive experience in service management.
- Interactive Learning: Engage in dynamic lectures, practical exercises, and stimulating discussions tailored to augment learning and retention.
- Certification Guarantee: Equip yourself with the tools and knowledge to ace the certification exam, backed by our robust exam preparation resources and unwavering support.
- Global Recognition: Attain an esteemed certification endorsed by PECB, reaffirming your comprehension of ISO/IEC 20000-1 requirements and bolstering your credibility on a global scale.
Course Agenda
- Day 1: Introduction to service management concepts, SMS, and clauses 4-6 of ISO/IEC 20000-1.
- Day 2: Delve into clauses 7-10 of ISO/IEC 20000-1 and prepare for the certification exam.
Examination
The exam evaluates proficiency across essential domains, covering foundational concepts, ISO/IEC 20000-1 requirements, and SMS implementation strategies.
Certification
Upon successful completion of the exam, candidates can apply for the esteemed "PECB Certificate Holder in ISO/IEC 20000 Foundation" designation, signifying their expertise in service management aligned with ISO/IEC 20000-1 standards.
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Participant Reviews
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Shaikh Rahman 5
Oct 25th, 23
Senior Cloud Network Security Engineer
It was an excellent live online training session. The Trainer ‘Munawar Ahmed Shaikh’ is an interactive person, and he has lots of industrial experience. He used to explain the project reference that he did on the industry that helped to understand the different CISSP domains.The training session was through GoToMeeting, and it interrupted the session. The trainer spent time troubleshooting the GoToMeeting, and why the drawing board was not displayed on the screen, voice breaks during the sessions. Sprintzeal should change GoToMeeting for better live online training sessions. I highly recommend ‘Munawar Ahmed Shaikh’ for CISSP training.
Sarochin Tollette, BSEE, Certified ScrumMaster 5
Feb 12th, 24
Program Manager | Senior Technical Project Manager | Software Engineering Manager | Collaborator | Problem Solver
I'm glad I discovered SprintZeal on my journey to getting the PMP Certification and Lean Six Sigma Green Belt Certification. Their PMP Certification Exam Prep course and resources (videos, practice exams) are very effective and helpful. The teachers and support staff are top-of-the-line. When I have questions, I get almost instantaneous replies from the support focal (even during the holidays). The Lean Six Sigma Green Belt Certification on-line course is easy to comprehend. The on-line course gives me flexibility as I can take it anytime, on my own schedule. I look forward to taking the exams and getting my certification!
Angela Bynum 5
Mar 7th, 24
Community Engagement Director at Arthritis Foundation
Great PMP course and instructor. Would highly recommend.
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Akalu Asfaw 5
Mar 13th, 24
Senior IT Support Engineer
The trainer explanation method has been very great, engaging and inclusive. Also,I really enjoed my CompTIA A+ session with the trainer.
Sarfaraj Alam 5
Mar 14th, 24
Network Security Engineer L3
Course Name: ITIL V4 Foundation
It was a great learning experience overall. The training session was very interactive with every question answered.Highly recommended.
Lindsay Farrell 5
Nov 2nd, 24
Lead Campaign Manager at Salesforce Marketing Cloud
Clear and informative course to prepare for the PMP exam. The content was laid out well, and you could tell the instructor, Biswa, had plenty of experience teaching the course. The additional material provided was also very helpful.
Andy O'Meagher 5
May 16th, 24
IT Level 1 & 2 Support
I have attended ITIL® 4 Foundation by Sprintzeal that was really helpful to get introduction to the matter and get prepared to the exam. The trainer has demonstrated his ability to emphasize the most crucial points of ITIL 4, the communication was easy and straight forward, all the queries have been answered properly with real life examples.
Benjamin Choo 5
Jul 11th, 24
Senior IT Project Manager
It was a great experience learning CompTIA A+ with the trainer. Thank you for all the effort you put while teaching us
Victor Cobile 5
Sep 9th, 24
Management and Program Analyst at Logistics Readiness Center
Mr. Biswa has been a very thorough instructor providing a very comprehensive training on Program Management. It has been a pleasure learning from him and look forward to taking more courses under Sprintzeal for related topics on Program Management. I will take what I have learned from him and Sprintzeal to my workplace and maybe apply some of the lessons in the area of Procurement Management. I feel also that I am maybe 60% percent ready to take the exam but will be close to 100% by the time I read more course materials and study for it. Thank you for the learning experience and look forward to learning some more.
Alex Clay 5
Feb 19th, 24
Case Manager at Infiniti Legal Support Services
ITIL 4 Foundation Course
Moutaz Zrein was my instructor. He was knowledgeable, a good listener, and I enjoyed the course very much. Moutaz gave a lot of real-life examples and showed a few videos that complemented the course content.
This training introduces the basic concepts of service management and the requirements of ISO/IEC 20000-1 for a service management system (SMS).
This course is ideal for managers, consultants, and personnel responsible for managing, maintaining, and improving services and service delivery capabilities.
No, there are no prerequisites for participating in the ISO/IEC 20000 Foundation training course.
The training is structured over two days, covering various aspects of service management, including the context of the organization, planning, controls, and performance evaluations.
The exam assesses competency in fundamental service management principles and ISO/IEC 20000-1 requirements for an SMS.
Successful candidates can apply for the "PECB Certificate Holder in ISO/IEC 20000 Foundation," an internationally recognized certification.
Certification validity periods may vary depending on the certification body. Check with PECB’s Certification Maintenance Policy for information on certification renewal and maintenance requirements.
Yes, participants can retake the exam once for free within 12 months of the initial exam date.
For additional information, contact support@pecb.com or visit www.pecb.com for comprehensive details and assistance.
Frequently Asked Questions
Sprintzeal offers a wide range of professional training courses covering various industries and domains, including project management, IT service management, cybersecurity, agile and scrum, and more. Explore our courses.
Yes, Sprintzeal's courses are accredited and certified by leading accreditation bodies and industry organizations, ensuring quality and credibility in the training content and delivery.
Sprintzeal's training courses are delivered through multiple modes, including online self-paced learning, instructor-led virtual classrooms, and in-person classroom sessions, providing flexibility and convenience for learners.
Yes, Sprintzeal offers customizable training solutions tailored to meet the unique requirements and objectives of organizations, ensuring maximum relevance and impact on organizational growth and success. Contact Us to customize your training needs and know more about group discounts.
Yes, Sprintzeal's courses include certification exams conducted by accredited certification bodies, enabling participants to validate their knowledge and skills and obtain globally recognized certifications.
Our refund policy allows for cancellations and refunds within a specified timeframe. Please refer to our terms and conditions or Contact us for detail.
For any inquiries or assistance regarding Sprintzeal's training courses, participants can contact our dedicated customer support team via phone, email, or live chat support available on our website.
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