ISO/IEC 20000 Foundation Certification Training
This ISO/IEC 20000 Foundation Certification Training is your gateway to service management excellence. This course is designed to introduce you to the fundamental concepts of service management and the requirements outlined in ISO/IEC 20000-1 for implementing a robust service management system (SMS). Whether you're a manager, consultant, or aspiring professional, this training equips you with essential knowledge and skills to understand and apply service management principles effectively.
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About ISO/IEC 20000 Foundation
Our ISO/IEC 20000 Foundation Certification Training provides a comprehensive understanding of service management essentials. From grasping basic concepts to interpreting ISO/IEC 20000-1 requirements, this course emphasizes practical application and real-world scenarios. Gain insights into organizational context, top management involvement, performance evaluation, and continual improvement strategies essential for successful SMS implementation. By the end of this course, you'll be prepared to contribute effectively to service management initiatives and pursue certification as a "PECB Certified ISO/IEC 20000 Foundation" professional.
ISO/IEC 20000 Foundation Key Features
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Course Agenda
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ISO/IEC 20000 Foundation Certification Training - Course Overview
In Sprintzeal’s ISO/IEC 20000 Foundation Certification Training, participants will master the fundamental principles of service management. Over two immersive days, participants will explore the essential concepts of service management and gain a comprehensive understanding of ISO/IEC 20000-1 requirements for a service management system (SMS). Through engaging lectures, interactive discussions, and practical exercises, you'll explore the intricacies of an SMS, including organizational context, top management involvement, resource planning, and performance evaluation. By the end of the course, you'll be prepared to sit for the exam and earn the esteemed "PECB Certificate Holder in ISO/IEC 20000 Foundation" credential.
Program Highlights
In-depth Exploration:
Delve into the core concepts of service management, including organizational context, resource planning, and performance evaluation, through engaging lectures and interactive discussions.
Practical Application:
Put theory into practice with hands-on exercises and real-world case studies that simulate the challenges faced in implementing and maintaining an SMS.
Expert Guidance:
Benefit from the guidance of seasoned trainers who bring a wealth of industry experience and insights to help you navigate the complexities of ISO/IEC 20000 compliance.
Certification Readiness:
Prepare with confidence for the PECB Certified ISO/IEC 20000 Foundation exam with exam-focused discussions and quizzes that mirror the exam format and difficulty level.
Learning Objectives
By the end of this training, participants will:
- Understand fundamental service management concepts and approaches.
- Gain insights into ISO/IEC 20000-1 requirements for an SMS.
- Learn how organizations can meet ISO/IEC 20000-1 requirements for effective service management.
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This foundational training course is essential for:
- Managers and consultants aiming to grasp ISO/IEC 20000-1 service management system (SMS) requirements.
- Personnel responsible for overseeing service management and enhancing service delivery capabilities.
- Individuals aspiring to understand core service management concepts.
- Members of SMS implementation teams and anyone pursuing a service management career.
Elevate your skills with Sprintzeal's ISO/IEC 20000 Foundation course for several compelling reasons:
- Expert Instruction: Benefit from the tutelage of seasoned professionals and industry experts boasting extensive experience in service management.
- Interactive Learning: Engage in dynamic lectures, practical exercises, and stimulating discussions tailored to augment learning and retention.
- Certification Guarantee: Equip yourself with the tools and knowledge to ace the certification exam, backed by our robust exam preparation resources and unwavering support.
- Global Recognition: Attain an esteemed certification endorsed by PECB, reaffirming your comprehension of ISO/IEC 20000-1 requirements and bolstering your credibility on a global scale.
Course Agenda
- Day 1: Introduction to service management concepts, SMS, and clauses 4-6 of ISO/IEC 20000-1.
- Day 2: Delve into clauses 7-10 of ISO/IEC 20000-1 and prepare for the certification exam.
Examination
The exam evaluates proficiency across essential domains, covering foundational concepts, ISO/IEC 20000-1 requirements, and SMS implementation strategies.
Certification
Upon successful completion of the exam, candidates can apply for the esteemed "PECB Certificate Holder in ISO/IEC 20000 Foundation" designation, signifying their expertise in service management aligned with ISO/IEC 20000-1 standards.
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Participant Reviews
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Marc Yost 5
Jan 13th, 24
Account Executive at Kymera
This class was extremely helpful. Our instructor Estephania did a great job of explaining the material and answering questions we had.
Roger Cleuskens 5
Feb 13th, 24
IT Support Engineer
It was a good learning experience connected to practical aspects and real projects. I enjoed my CompTIA network+ session with the trainer.
James Johnson 5
Mar 19th, 24
Fleet mechanic and supervisor at U.S. Army
PMP Bootcamp Learned so much during the 4-day training PMP Bootcamp. Had an amazing instructor (Gabbi), who shared the first-hand experience of what we could expect working as a certified PMP.
Karen Mummaw 5
Jan 19th, 24
Chief Operating Officer at The Prospective Group
It was an excellent Bootcamp that provided a solid foundation/framework for PMP. I was hesitant to take a virtual course, but the limited size of the class and the excellent instruction made me a believer in virtual classes.
Smitha Harish 5
Mar 29th, 24
Senior Business Analyst
Had a very good experience with the online CISSP class. Munavwar Sheikh, the instructor, explained each domain very well. He was very patient in answering our questions with pictorial examples. and his work experience. A great experience indeed and I recommend Munavvar for security related training courses.
Christi Sifri 4
Jan 19th, 24
CHIEF NURSE EXECUTIVE | GLOBAL CLINICAL PROGRAM DIR ORG & STAFF LEADERSHIP | CLINICAL RESEARCH| REGULATORY COMPLIANCE
Dani is a very knowledgeable project manager, with real-life experiences and stories. He was able to take the slides provided by Sprintzeal and know if they were from PMBOK 5 or PMBOK 6, what was enhanced, what was deleted, and apply an example that made sense to the topic. Dani's biggest challenge was the GoToMeeting process and landing back on the slide deck after providing additional information to teach a particular point. It is challenging to teach people on different coasts, but he was able to and respect the time difference.
Review of Sprintzeal: Alex reached out to me and walked me through the entire registration process, answering all of my questions and there were many. I was supposed to have a live class, but because I ended up being the only person that did not cancel they transferred me into an on-line class and have offered an additional class to make up for that. I received my PMBOX 6 book ahead of class and found everything very straight forward. I hope that the three mock tests and assistance in completing my application are as clear and efficient as the rest of this has been.
I have 4 stars for the slide reading and technical challenges to date.
Thank you - Christi
Safiqul Sarkar 4
Mar 18th, 24
Certified Microsoft Engineer
Concepts have been explain with real world examples. Key is to forget organizational practices when opting for ITIL and keep and open mind about the concepts and not mix it.
It was a great learning experience
Darrin Lunsford 5
Mar 26th, 24
Senior Information Systems Professional at Federal IT Consulting (FEDITC)
Sprintzeal PMP Boot Camp The boot camp gave me a comprehensive look at the PMP material. The instructor was very knowledgeable and offered many real-world applications of the principles. Further, I was able to ask questions which went otherwise unanswered in the previous video study course I purchased. I was able to connect the different aspects and highlight areas needing more attention. The instructor-led class was a tremendous benefit.
Bafford 5
Feb 10th, 24
Project Manager
Jason and Shane were phenomenal. I scheduled the bootcamp and went through the training. I had a hiccup during the training and was unable to complete a portion. Jason made all of the resources available to me and accommodated me in moving forward. Jason from SprintZeal was helpful from the start and through the finish of the process. Thank you all so much! You are all that you advertise and so much more. 100% great training and service! Trust Mamma Reviews
Elaine Park 5
Oct 14th, 23
Senior Manager
The course content is comprehensive and invaluable! I gained key understandings that I wouldn't have gained studying on my own. The instructor is extremely knowledgeable in PMI and PMP, with expert experience in project management. They made hard concepts easy to access through simplified visuals and ample resources! I am confident that this course has prepared me well to succeed and pass the PMP test. I highly recommend this course.
This training introduces the basic concepts of service management and the requirements of ISO/IEC 20000-1 for a service management system (SMS).
This course is ideal for managers, consultants, and personnel responsible for managing, maintaining, and improving services and service delivery capabilities.
No, there are no prerequisites for participating in the ISO/IEC 20000 Foundation training course.
The training is structured over two days, covering various aspects of service management, including the context of the organization, planning, controls, and performance evaluations.
The exam assesses competency in fundamental service management principles and ISO/IEC 20000-1 requirements for an SMS.
Successful candidates can apply for the "PECB Certificate Holder in ISO/IEC 20000 Foundation," an internationally recognized certification.
Certification validity periods may vary depending on the certification body. Check with PECB’s Certification Maintenance Policy for information on certification renewal and maintenance requirements.
Yes, participants can retake the exam once for free within 12 months of the initial exam date.
For additional information, contact support@pecb.com or visit www.pecb.com for comprehensive details and assistance.
Frequently Asked Questions
Sprintzeal offers a wide range of professional training courses covering various industries and domains, including project management, IT service management, cybersecurity, agile and scrum, and more. Explore our courses.
Yes, Sprintzeal's courses are accredited and certified by leading accreditation bodies and industry organizations, ensuring quality and credibility in the training content and delivery.
Sprintzeal's training courses are delivered through multiple modes, including online self-paced learning, instructor-led virtual classrooms, and in-person classroom sessions, providing flexibility and convenience for learners.
Yes, Sprintzeal offers customizable training solutions tailored to meet the unique requirements and objectives of organizations, ensuring maximum relevance and impact on organizational growth and success. Contact Us to customize your training needs and know more about group discounts.
Yes, Sprintzeal's courses include certification exams conducted by accredited certification bodies, enabling participants to validate their knowledge and skills and obtain globally recognized certifications.
Our refund policy allows for cancellations and refunds within a specified timeframe. Please refer to our terms and conditions or Contact us for detail.
For any inquiries or assistance regarding Sprintzeal's training courses, participants can contact our dedicated customer support team via phone, email, or live chat support available on our website.
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