ISO/IEC 20000 Foundation Certification Training
This ISO/IEC 20000 Foundation Certification Training is your gateway to service management excellence. This course is designed to introduce you to the fundamental concepts of service management and the requirements outlined in ISO/IEC 20000-1 for implementing a robust service management system (SMS). Whether you're a manager, consultant, or aspiring professional, this training equips you with essential knowledge and skills to understand and apply service management principles effectively.
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About ISO/IEC 20000 Foundation
Our ISO/IEC 20000 Foundation Certification Training provides a comprehensive understanding of service management essentials. From grasping basic concepts to interpreting ISO/IEC 20000-1 requirements, this course emphasizes practical application and real-world scenarios. Gain insights into organizational context, top management involvement, performance evaluation, and continual improvement strategies essential for successful SMS implementation. By the end of this course, you'll be prepared to contribute effectively to service management initiatives and pursue certification as a "PECB Certified ISO/IEC 20000 Foundation" professional.
ISO/IEC 20000 Foundation Key Features
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Why should I get the ISO/IEC 20000 Foundation Certification Training?
Mode Of Training
Rochester Hills MI
Live Online Training
$ 1996 $2994
- Live Online Training by Industry Experts
- Best Price Guaranteed in the Training Industry
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- 24x7 learner assistance and support
Classroom Training
$ 2950 $4425
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- Access to Course and Study Materials
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Corporate Training
- We can customise the training
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- We can deliver both In-Person or Live Online
- Pay after the training completion
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Course Agenda
Company Brochure
ISO/IEC 20000 Foundation Certification Training - Course Overview
In Sprintzeal’s ISO/IEC 20000 Foundation Certification Training, participants will master the fundamental principles of service management. Over two immersive days, participants will explore the essential concepts of service management and gain a comprehensive understanding of ISO/IEC 20000-1 requirements for a service management system (SMS). Through engaging lectures, interactive discussions, and practical exercises, you'll explore the intricacies of an SMS, including organizational context, top management involvement, resource planning, and performance evaluation. By the end of the course, you'll be prepared to sit for the exam and earn the esteemed "PECB Certificate Holder in ISO/IEC 20000 Foundation" credential.
Program Highlights
In-depth Exploration:
Delve into the core concepts of service management, including organizational context, resource planning, and performance evaluation, through engaging lectures and interactive discussions.
Practical Application:
Put theory into practice with hands-on exercises and real-world case studies that simulate the challenges faced in implementing and maintaining an SMS.
Expert Guidance:
Benefit from the guidance of seasoned trainers who bring a wealth of industry experience and insights to help you navigate the complexities of ISO/IEC 20000 compliance.
Certification Readiness:
Prepare with confidence for the PECB Certified ISO/IEC 20000 Foundation exam with exam-focused discussions and quizzes that mirror the exam format and difficulty level.
Learning Objectives
By the end of this training, participants will:
- Understand fundamental service management concepts and approaches.
- Gain insights into ISO/IEC 20000-1 requirements for an SMS.
- Learn how organizations can meet ISO/IEC 20000-1 requirements for effective service management.
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This foundational training course is essential for:
- Managers and consultants aiming to grasp ISO/IEC 20000-1 service management system (SMS) requirements.
- Personnel responsible for overseeing service management and enhancing service delivery capabilities.
- Individuals aspiring to understand core service management concepts.
- Members of SMS implementation teams and anyone pursuing a service management career.
Elevate your skills with Sprintzeal's ISO/IEC 20000 Foundation course for several compelling reasons:
- Expert Instruction: Benefit from the tutelage of seasoned professionals and industry experts boasting extensive experience in service management.
- Interactive Learning: Engage in dynamic lectures, practical exercises, and stimulating discussions tailored to augment learning and retention.
- Certification Guarantee: Equip yourself with the tools and knowledge to ace the certification exam, backed by our robust exam preparation resources and unwavering support.
- Global Recognition: Attain an esteemed certification endorsed by PECB, reaffirming your comprehension of ISO/IEC 20000-1 requirements and bolstering your credibility on a global scale.
Course Agenda
- Day 1: Introduction to service management concepts, SMS, and clauses 4-6 of ISO/IEC 20000-1.
- Day 2: Delve into clauses 7-10 of ISO/IEC 20000-1 and prepare for the certification exam.
Examination
The exam evaluates proficiency across essential domains, covering foundational concepts, ISO/IEC 20000-1 requirements, and SMS implementation strategies.
Certification
Upon successful completion of the exam, candidates can apply for the esteemed "PECB Certificate Holder in ISO/IEC 20000 Foundation" designation, signifying their expertise in service management aligned with ISO/IEC 20000-1 standards.
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Susan Combs-Foushee 5
Dec 2nd, 24
Sales Representative at Atlantic Corporate Interiors
Sprintzeal's preparatory course for PMI's "Project Management Professional" certification provides the knowledge base and test-taking strategies needed to pass the exam.The course fee includes all the study materials and the instructor guidance needed to succeed!
I highly recommend this experience and will consider taking additional Sprintzeal training courses in the future.
Bandar Al Jasser 4
Aug 3rd, 24
Continuous Improvement Manager
The facilitator, Ms. Noor Zohara was extremely helpful and made our life easy in registration any queries or information about the course. She is very organized, friendly and supportive of the applicants. The speaker Mr. Mohammad Al Rumaih, was knowledgeable, very nice, informative, skillful, highly professional and really made it real with real-life examples. We are feeling that we are confident enough to take the exams and start our own project management. There are some areas for improvement in the venue it’s relatively small, hot water is not available all the time for making hot beverages. Otherwise, everything was fine and thanks again. I will definitely repeat my experience with sprintzeal again and again.
Karen Mummaw 5
Jun 19th, 24
Chief Operating Officer at The Prospective Group
It was an excellent Bootcamp that provided a solid foundation/framework for PMP. I was hesitant to take a virtual course, but the limited size of the class and the excellent instruction made me a believer in virtual classes.
Jonah Carroll 4
Dec 17th, 24
IT Support Tier 1
The trainer did well covering a wide range of topics in 4 days, although I would have liked some more real-life representations of what was being shown.Perhaps VMs, or examples of how viruses work in a real-to-life environment.Aside from that, I thought the course was very informative and helped build a framework for an understanding of Security+. We were also provided 12 hours of CompTIA labs that I think will be a HUGE help.
David Todman 5
Sep 30th, 24
Senior Management Professional
The Six Sigma Training from Sprintzeal was very beneficial and provided in-depth information. In addition, my instructor Swati provided a wealth of information that clearly defined the Six Sigma methodology.
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Sean J Davis 5
Jan 17th, 25
MAJ, AV Deputy G3 Aviation 1st Cavalry Division
I just finished the PMP Boot Camp and it was an excellent experience. Mr. Wood went above and beyond assisting me with enrollment and without him I would have missed out on this great opportunity. My instructor Gabi was phenomenal! She was very patient and brought a wealth of real-world experience that provided clarity throughout the training. I had numerous instructor in my life but Gabi is one of the best. I would recommend the Sprintzeal PMP Boot Camp if you are interested in pursuing employment in this field. I and prepare to put my newly learned skills to use after this great learning experience.
Linda Parrish 5
Apr 18th, 24
Energy Contracts Administrator
Awesome CBAP Test Prep Course with Excellent Customer Service. In March 2019, select staff from two of our departments partnered up to undertake the CBAP Test Prep course offered by Sprintzeal. I learned the BABOK was difficult to comprehend until our trainer, Delilah Allison, explained the book's layout and the meaning behind each section. Her teachings enable me to grasp the Business Analysis concept (even though most of my tasks were in a project management world). Our Account Manager, Alex Wood, provided excellent customer service going above the call of duty to ensure our satisfaction. We did encounter some hiccups along the way which were either resolved or addressed in an expedited manner. Also, the price per person was reasonable compared to what was offered and what other companies offered. My overall experience with Sprintzeal is a positive one. I would definitely recommend the class. Source - Trustpilot
Hamzah Kchour 5
Jun 14th, 24
System Engineer
I cannot express how great the instructor was and the overall content of the material. The way he taught was very clear in his method of teaching and provided a wealth of information about the CompTIA Network+. All my questions were answered and the class interaction was very good.
Patrick Kinney 4
Feb 9th, 25
Experienced Senior Project/Program Manager actively seeking new opportunities
Kevin Davis did a great job delivering the PMP Exam prep class.
Aboje Shedrack Arome 5
Nov 12th, 24
IT Support Engineer
My overall experience taking the CompTIA A+ with sprintzeal was great ! this is my first online training experience and they made it as easy as possible for me. The materials they provided is very rich in content and easy to understand no matter your educational background. I want to commend my Trainer Vidyasagar Chaudhary who is very patient and also very detailed in his teachings . I will recommend sprintzeal anyday to anyone who is looking to get a CompTIA A+ certification and I can assure you will be well grounded by the quality of training you will get .
This training introduces the basic concepts of service management and the requirements of ISO/IEC 20000-1 for a service management system (SMS).
This course is ideal for managers, consultants, and personnel responsible for managing, maintaining, and improving services and service delivery capabilities.
No, there are no prerequisites for participating in the ISO/IEC 20000 Foundation training course.
The training is structured over two days, covering various aspects of service management, including the context of the organization, planning, controls, and performance evaluations.
The exam assesses competency in fundamental service management principles and ISO/IEC 20000-1 requirements for an SMS.
Successful candidates can apply for the "PECB Certificate Holder in ISO/IEC 20000 Foundation," an internationally recognized certification.
Certification validity periods may vary depending on the certification body. Check with PECB’s Certification Maintenance Policy for information on certification renewal and maintenance requirements.
Yes, participants can retake the exam once for free within 12 months of the initial exam date.
For additional information, contact support@pecb.com or visit www.pecb.com for comprehensive details and assistance.
Frequently Asked Questions
Sprintzeal offers a wide range of professional training courses covering various industries and domains, including project management, IT service management, cybersecurity, agile and scrum, and more. Explore our courses.
Yes, Sprintzeal's courses are accredited and certified by leading accreditation bodies and industry organizations, ensuring quality and credibility in the training content and delivery.
Sprintzeal's training courses are delivered through multiple modes, including online self-paced learning, instructor-led virtual classrooms, and in-person classroom sessions, providing flexibility and convenience for learners.
Yes, Sprintzeal offers customizable training solutions tailored to meet the unique requirements and objectives of organizations, ensuring maximum relevance and impact on organizational growth and success. Contact Us to customize your training needs and know more about group discounts.
Yes, Sprintzeal's courses include certification exams conducted by accredited certification bodies, enabling participants to validate their knowledge and skills and obtain globally recognized certifications.
Our refund policy allows for cancellations and refunds within a specified timeframe. Please refer to our terms and conditions or Contact us for detail.
For any inquiries or assistance regarding Sprintzeal's training courses, participants can contact our dedicated customer support team via phone, email, or live chat support available on our website.
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