ISO/IEC 20000 Lead Auditor Certification Training
ISO/IEC 20000 Lead Auditor Certification Training provides a deep understanding of the complexities of auditing service management systems (SMS). Designed to cater to auditors, managers, and consultants, this comprehensive program equips you with the expertise to lead and conduct robust SMS audits. Master the principles and practices essential for ensuring effective service management, all in line with industry standards.
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About ISO/IEC 20000 Lead Auditor
Our ISO/IEC 20000 Lead Auditor Certification Training equips you with the essential skills to excel in SMS audits. From grasping foundational SMS concepts to executing audits following ISO/IEC 17021-1 standards, this course emphasizes best audit practices and principles. Explore ISO/IEC 20000-1 requirements, audit planning, execution, and program management through practical examples and case studies. Upon completion, earn the prestigious "PECB Certified ISO/IEC 20000 Lead Auditor" credential, validating your expertise.
ISO/IEC 20000 Lead Auditor Key Features
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Why should I get the ISO/IEC 20000 Lead Auditor Certification Training?
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King of Prussia PA
Live Online Training
$ 1996 $2994
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- 24x7 learner assistance and support
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$ 3992 $5988
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Course Agenda
Company Brochure
ISO/IEC 20000 Lead Auditor Certification Training - Course Overview
Sprintzeal’s ISO/IEC 20000 Lead Auditor Certification Training is curated and designed by industry experts, covering 5 days to deliver a clear understanding of the ISO/IEC 20000 requirements and other essentials. This training course equips you with the essential competencies to excel in service management system (SMS) audits. Gain deep coverage of the core principles of SMS auditing and emerge as a proficient lead auditor capable of navigating the complexities of ISO/IEC 20000 standards. By the end of this training, you’ll be empowered with the knowledge and skills essential for conducting rigorous SMS audits in alignment with ISO/IEC 20000 standards.
Program Highlights
Comprehensive Lecture Sessions:
Engage in dynamic discussions and real-world examples to explore ISO/IEC 20000 requirements, audit principles, and industry best practices.
Practical Exercises:
Apply your expertise in simulated audit scenarios, refining your auditing acumen and sharpening your decision-making prowess.
Interactive Learning:
Collaborate with seasoned trainers and peers, exchanging insights, posing questions, and collectively addressing audit challenges.
Certification Preparation:
Elevate your readiness for the certification exam through targeted quizzes and exam-focused discussions.
Learning Objectives
By the end of this training course, participants will:
- Understand SMS Fundamentals
- Interpret ISO/IEC 20000-1 Requirements
- Conduct Effective SMS Audits
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This course is ideal for:
- Auditors aiming to lead SMS audits
- Managers and consultants seeking to master the SMS audit process
- Individuals responsible for ensuring ISO/IEC 20000-1 compliance within organizations
- Technical experts preparing organizations for SMS certification audits
- Service management advisors and professionals
Expert Instruction: Learn from seasoned auditors and industry experts with extensive experience in SMS auditing and ISO standards.
Interactive Learning: Participate in dynamic lectures, hands-on exercises, and collaborative discussions to deepen your understanding and retention of SMS auditing principles.
Certification Preparation: Prepare with confidence for the certification exam using our comprehensive study materials and dedicated support.
Global Recognition: Earn the prestigious "PECB Certified ISO/IEC 20000 Lead Auditor" credential, internationally recognized as a mark of excellence in SMS auditing.
Training Agenda:
- Day 1: Introduction to Service Management Systems (SMS) and ISO/IEC 20000 standards
- Day 2: Audit principles and the preparation phase
- Day 3: On-site audit activities and evidence collection
- Day 4: Audit closure and report drafting
- Day 5: Certification exam preparation and testing
Examination
The certification exam evaluates competency across key domains, ensuring a comprehensive understanding of SMS auditing principles and practices.
Certification
Upon successful completion of the exam, participants can apply for the esteemed "PECB Certified ISO/IEC 20000 Lead Auditor" credential, demonstrating mastery in conducting SMS audits based on ISO/IEC 20000-1 standards.
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Participant Reviews
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Ron Barness 5
Feb 17th, 24
Founder/Solar Energy Developer at Sunshine Daydream LLC
Jason Saetrum review Sprintzeal's 4-day PMP Testing course with Jason Saetrum was excellent. Jason brings to life the core principles while drilling down the key formulas and fundamental distinctions of the PMP. He is passionate about the PMBOK and constructs the whole "world" of the PMP. I highly recommend this course and Jason Saetrum.
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Mitul Prafulbhai Bharwad 5
May 6th, 24
Business Development Expert
The training material was well organized and clearly explained by trainer. It was a nice experience and all the queries were well taken and explained to clear the doubts.
Robert Porto 5
Jun 26th, 24
Software Engineer
I have had a great experience with my AWS training with Sprintzeal. Originally the trainer I had my first training batch with, was a bit difficult for me to understand. She was honestly very knowledgeable but I couldn't grasp the concepts with her style. I reached out to Jason Caldwell/Leonard Paul about my early learning experience. I was incredibly pleased that I was moved to another trainers training batch. My new trainer (Paul Oyola) was easy for me to understand at a pace that was better fit for me. Paul was not only friendly from day 1 but remained that way throughout all of the classes. He was incredibly patient, knowledgeable, and efficient. If Paul didn't have an answer to a question one of the students asked, Paul would search for an answer and provide us with more information. I haven't taken the AWS exam yet, but I am confident I will pass and look forward to letting Paul know. I am so happy that I chose Sprintzeal for my AWS training. I am also pleased with the patience and customer service I received from the time Leonard Paul reached out to me to the time Jason Caldwell and Alex Wood assisted me as needed. Great experience all the way around!
Michael Hanson 4
Mar 26th, 24
US Army EOD Team Member
The instructor is experienced, this is obvious. To help drive home the point in instructing, they should use personal experience more often. Less reading of the data on the slides. The class was helpful.
Victor Cobile 5
Sep 9th, 24
Management and Program Analyst at Logistics Readiness Center
Mr. Biswa has been a very thorough instructor providing a very comprehensive training on Program Management. It has been a pleasure learning from him and look forward to taking more courses under Sprintzeal for related topics on Program Management. I will take what I have learned from him and Sprintzeal to my workplace and maybe apply some of the lessons in the area of Procurement Management. I feel also that I am maybe 60% percent ready to take the exam but will be close to 100% by the time I read more course materials and study for it. Thank you for the learning experience and look forward to learning some more.
Ken LeBlanc 4
Jan 16th, 24
Manager of Systems Development at Canada Council for the Arts
ITIL Foundation 4.0
Class, course and instructor were all first rate. Any issues that were raised were addressed immediately by Sprintzeal.
Shawn Roberts 5
Jun 4th, 24
Information Technology and Services Professional
I attended Sprintzeal's AWS Solution Architect course the past two weekends. The live remote classes were very interactive and involved lots of labs and hands-on work to enhance learning. The instructor, Raj, is EXTREMELY knowledgeable about AWS and is a great teacher. I will come back for future training needs. Thanks, Shawn
Neetha Kotagiri 5
Feb 3rd, 24
System Administrator/ at AGCO Corporation
PMP Training provided by Sprintzeal The training is amazing. Trainer Tammy is so good she is very understanding, Patient and very good teacher. She made the most difficult topics very easy. I loved training with her. Alex Wood from Sprintzeal who help me with the process of the enrollment was very good. Answered each and every concern of mine and was very helpful.
Safiqul Sarkar 4
Mar 18th, 24
Certified Microsoft Engineer
Concepts have been explain with real world examples. Key is to forget organizational practices when opting for ITIL and keep and open mind about the concepts and not mix it.
It was a great learning experience
Liza Barrick 4
Oct 15th, 24
Project Development Officer
Overall, the course was highly in depth and interactive. The instructor had a great knowledge of the topic and explained the content in full. While the instructor was great, I did have a hard time understanding their accent and spent a decent amount of time trying to understand what was said rather than the content. Ultimately, I will have to re-listen to the recordings or teach myself the content I did not understand. I did have a few issues regarding the preparation of the program. It would be beneficial to the student to know exactly what the program will entail and what is expected of them such as: what technology is required, the level of participation, and the expected schedule of the program. The support team answered emails quickly, and sent out the recordings in good time. I believe this was a good experience to have and to prepare for the PMP test.
Ideal for auditors, managers, consultants, and technical experts involved in SMS audits and ISO compliance within organizations.
Participants will gain a deep understanding of SMS principles, audit requirements, evidence collection, team leadership, and report preparation for ISO/IEC 20000-1 audits.
A fundamental understanding of ISO/IEC 20000-1 requirements and knowledge of audit principles are essential prerequisites for attending this training.
The training spans five days, covering topics such as SMS fundamentals, audit principles, on-site activities, audit closure, and exam preparation.
The certification exam consists of multiple domains covering SMS principles, requirements, audit concepts, program management, and is designed to assess competency comprehensively.
Upon successfully passing the exam, participants will earn the prestigious "PECB Certified ISO/IEC 20000 Lead Auditor" credential, globally recognized in the industry.
Certification validity periods may vary depending on the certification body. Check with PECB’s Certification Maintenance Policy for information on certification renewal and maintenance requirements.
Yes, participants can retake the exam once for free within 12 months of the initial exam date.
For additional information, contact support@pecb.com or visit www.pecb.com for comprehensive details and assistance.
Frequently Asked Questions
Sprintzeal offers a wide range of professional training courses covering various industries and domains, including project management, IT service management, cybersecurity, agile and scrum, and more. Explore our courses.
Yes, Sprintzeal's courses are accredited and certified by leading accreditation bodies and industry organizations, ensuring quality and credibility in the training content and delivery.
Sprintzeal's training courses are delivered through multiple modes, including online self-paced learning, instructor-led virtual classrooms, and in-person classroom sessions, providing flexibility and convenience for learners.
Yes, Sprintzeal offers customizable training solutions tailored to meet the unique requirements and objectives of organizations, ensuring maximum relevance and impact on organizational growth and success. Contact Us to customize your training needs and know more about group discounts.
Yes, Sprintzeal's courses include certification exams conducted by accredited certification bodies, enabling participants to validate their knowledge and skills and obtain globally recognized certifications.
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For any inquiries or assistance regarding Sprintzeal's training courses, participants can contact our dedicated customer support team via phone, email, or live chat support available on our website.
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