ITIL® Certification - V4 Foundation Training Course in Baltimore MD, United States

The candidate should score a minimum of 65% in order to clear the ITIL exam. After that, the candidate can aim to be ITIL Master by appearing Intermediate Modules, which covers the core objective of the business process.

Yes, the candidate is allowed to retake the ITIL certification foundation exam in case he/she fails to clear the exam in the first attempt. Until then you cannot move to appear for Intermediate levels to become business process ITIL Master. We offer this ITIL course as well.

For details about ITIL training, you can reach us on Official Mail or via call to get your queries answered instantly.

ITIL® V4 Foundation examination comprises of 40 questions.

Type: Multiple choices

Exam duration: 60 minutes

Passing score: 26 out of 40 marks 

Passing Percentage: 65%

Exam type: Closed Book

The certification cost for ITIL® V4 Foundation varies with the country. To know the ITIL training and certification cost for this course in your region, scroll to the top of this page. This credential is essential for ITIL managing professionals. For more details regarding the ITIL Foundation Training cost, you can reach out to our support team.

All professional courses from Sprintzeal are accredited by internationally recognized governing bodies like PMI and AXELOS Limited.

Guide to ITIL Certification Levels

Must read for - IT executives, IT audit managers, IT architects, quality analysts, IT operations managers, ITSM trainers, IT planners, service delivery professionals, professionals in application management, and other IT professionals.

1. Enroll for the ITIL training in Baltimore MD from an ATO and complete the ITIL certification training
2. Take the ITIL 4 Foundation Certification exam

Recommended read - Top ITIL interview questions and answers

After appearing for the ITIL exam, the candidate will receive the ITIL 4 Foundation results within ten to fifteen business days. 

Participants can contact us either by phone or chat if they need help with completing the ITIL Foundation exam application form or ITIL certification exam scheduling process. Enroll in our ITIL V4 Foundation Training to become a successful ITIL managing professional.

After the exam voucher is issued and the exam scheduled, the amount paid cannot be refunded.

Yes, to familiarize candidates with the ITIL foundation exam concepts and exam patterns, we provide practice tests. Although it isn’t mandatory, taking up ITIL mock tests is highly recommended for getting better results in the finals. It helps you clear the ITIL certification exam in just one attempt. 

Yes, in case of the first failed attempt, candidates can apply for ITIL 4 foundation re-exam. Participants who have enrolled for the course - ITIL 4 Foundation with Take2 are eligible for a free retake with the ITIL certification exam voucher. On enrollment for ITIL Foundation with Take2, the candidate will receive the web proctored ITIL 4 foundation exam vouchers after their first failed attempt.

Candidates are required to book the ITIL 4 foundation examination within six months from the date of the voucher issued in order to avoid repurchasing the exam voucher.

The ITIL exam voucher fee is included in the course fee. However, the candidate must redeem the exam voucher by applying/scheduling the ITIL 4 foundation exam within six months from the date of course purchase.

The ITIL certification exam voucher is valid for one year. Candidates must book/schedule the exam within one year from the purchase of a voucher to avoid rebuying from ITIL course.

The ITIL 4 foundation training in Baltimore MD is conducted by our ITIL-certified trainers to help ITIL managing professionals who have vast knowledge and years of experience in IT service management.

Yes. The ITIL 4 foundation examination fee is included in the fee for ITIL course in Baltimore MD offered by Sprintzeal.

ITIL® 4 Foundation certificate is valid for a lifetime as it does not expire.

Sprintzeal’s ITIL training in Baltimore MD offers flexibility in learning methods by offering training in three modes. It offers online training, instructor-led live online training, and classroom training. Our ITIL training approach is Practical, Goal-oriented, Structured, and Effective. Our approach will enable you to put your learning into practice. In the ITIL course, we have a proven track record of candidates passing the ITIL certification exam and getting the certification on the FIRST attempt.

Understanding the different stages of ITIL lifecycle in IT Service Management

There are five stages in IT Service lifecycle, below is the description of each stage and the certification related to it,

Service Strategy Certification: This level of ITIL training basically offers knowledge about pre-defined, pre-planned, and revised methodologies on ITIL foundation exam that help the service provider to deliver their service efficiently to the customers. These ITIL strategies should be carefully devised so that there is less risk of failure, and there is no mismanagement at the end. 

Service Design Certification: This ITIL training focuses on processes undergone in the service design stage that helps to translate the ITIL methodologies and strategies so that those can be programmed and designed according to or in alignment with the strategy.

Service Transition Certification:  ITIL training focuses on the service transition stage. The main function of this ITIL stage is to provide guidance to the service providers and help in managing smooth operations.

Service Operation Certification:  ITIL foundation exam program helps the IT professionals and service providers to visualize or create new models and offers effective guidance for using the ITIL framework.

Continual Service Improvement: This is the fifth level of ITIL training and it focuses on continual service improvement stage. Skills gained in this training suggest/guide the service providers in improving the quality of their service by comparing them with their previous service feedbacks and modules. This ITIL certification helps in making the business more presentable to customers. It can also help in improving customer feedback about the service.

Each set of the above-mentioned ITIL stages and courses offer knowledge about key processes. They help improve the service as they include information and knowledge about all the ITIL stages that IT services include. Knowledge gained from ITIL certification can help in effective IT management and helps to retain solid control over services.

In ITIL certification training, there are different ITIL lifecycle activities and these certifications offer information about them, some of them are ITIL service strategy, ITIL service design, ITIL service transition, and ITIL service operations. There are a total number of 26 ITIL processes that are included in the lifecycle stages and these ITIL training programs educate aspirants about all of them.

We do offer a demo class to the interested candidates and one can also download the Sprintzeal App to get a free trial which gives access to training videos for a course.

When you complete the training course, you will receive a course attendance/participation letter from Sprintzeal. However, Sprintzeal does not administer the AXELOS Offical exam which has to be taken through Online Proctered at home or paper-based depending on the choice you make. But after you pass the ITIL certification exam, you will receive the prestigious ITIL v4 foundation certification from the AXELOS Institute.

Sprintzeal's online training portal offers web-based training for over 100+ ITIL courses. Our ITIL foundation online training classes are conducted by a certified trainer with vast knowledge in the area and training experience.

High-quality ITIL V4 training videos are provided which can be accessed from anywhere in the world and at any time. Basic knowledge of using computers and access to stable internet is all one needs to get the most of our online training.

In our classroom mode of training offered in Baltimore MD, professionals can take up the ITIL course by attending classes the conventional way and get trained in a classroom environment. You can enroll in the upcoming batch for ITIL foundation training in Baltimore MD and join our industry expert trainers. Professionals can take up this offline form of training and attend classes in groups too. 

Live virtual classroom training is a personalized form of online training where the student and the trainer are live and face-to-face, discussing concepts and doubts on ITIL foundation.

Live Online Training is conducted by an ITIL- certified trainer holding over 10 years of experience in the industry. Interactive training sessions are conducted as both instructor and the candidate are live. Participants from all parts of the world can join.

Yes, Sprintzeal provides flexibility in learning. We offer training programs in three modes - online, live online and classroom. Participants are offered recordings of every session. In case you miss a session, you can get the recording of the session.

On average, ITIL certified professionals earn $120,000 annually.

ITIL Certification helps the IT professional to have a clear understanding of the best practices and solutions in any situation related to IT service management. The ITIL course framework helps to upgrade the IT operations and meets the organizational goals by incorporating the best practices to the ITIL lifecycle. 

Certified professionals help businesses by reducing costs and improving IT services. The ITIL training covers everything starting from the ITIL service strategies to the improvements that are continuous. This provides a huge boost to the satisfaction of the customer once the service or the product is implemented. 
Furthermore, ITIL framework and skills are highly useful for business processes. This certification is valuable for experts in the IT Profession. 

Sprintzeal’s ITIL certification training covers the entire development lifecycle and identifies the requirements of a business from the IT perspective. ITIL skills and knowledge help in designing and creating the solutions as well as deliver and maintain the services.

What is ITIL?   

ITIL® (Information Technology Infrastructure Library) consists of a set of comprehensive concepts and practices that focus on strengthening the bond of IT services with the business management area and improves customer satisfaction.

If you are from the IT industry, you will probably be aware of the hype and popularity ITIL has gained lately.

To give you some background details, the ITIL framework was first developed in the 1980’s by the British government’s CCTA (Central Computer and Telecommunications Agency). Soon after the publication, the number grew to 30 volumes and updated versions were published in the years 2001, 2006, 2007 and 2009.

The latest edition of ITIL available today was published in July 2011 and covers the full cycle of services and concepts required to deliver services to the customer.

Importance of ITIL

Considering the fact that the IT industry is constantly changing, it gets difficult to keep up with it.

There are several technologies, software, and tools being introduced into the market that twist the work pattern in the industry drastically. Plus, it gets difficult to screen out the trends that are promising from the ones that won’t last too long.

ITIL was one of these updates made to the IT industry back in 1980 and it is evident that foundation certification is something that only seems to be growing in demand with passing years. These ITIL course sets of principles have become a commonly adopted practice by almost all organizations in the IT industry.

ITIL Job Market and Growth

ITIL has grown in popularity and its practice has been adopted by several organizations over the years. As many IT organizations realize the importance and benefits of ITIL practices, the demand for professionals with knowledge about ITIL is increasing.

With the positive impact it has made on the organizations over the years, it continues to gain recognition and demand even today. The practices focus on the overall growth by providing insights into the roles and responsibilities of various departments and the skills to prioritize tasks in order to provide better services.

The candidates who are well versed with the practice methodology are high in demand all over the world and the job market for certified professionals only seems to be growing in this field.

All over the world, several job opportunities with ITIL foundation certification as a requirement are being posted.

Some of the companies hiring candidates with ITIL certification skills are Oracle, Sony, Boeing, IBM, and Microsoft. Professionals with this certification are believed to be an asset to the organization since the skills acquired from undergoing training contributes to the reduction of costs and increase of productivity to a large extent.

To make the most of ITIL job opportunities and the growing market in the IT field, getting certified is the best way. Several training providers are offering the course.

The most widely adopted mode of training is ITIL online training as it allows working professionals to attend the ITIL training without having to compromise with their work schedule.

Before discussing this further, let’s take a look at the basic information of ITIL courses,

The certification is offered in three levels: Foundation, Intermediate, and Advanced.

On completion of the course, the candidate will be required to take the exam in either online or paper-based formats.

The ITIL certification exam pattern contains 40 multiple choice questions that need to be completed in a duration of 60 minutes.

Benefits of Getting Certified

IT professionals hold one or many ITIL certifications are valued by several organizations. Earlier, only large corporations adopted the ITIL methodology but with changing time, today, even several middle and small-sized businesses are adopting ITIL practices and foundation certificates.

Hence, there’s a huge requirement of professionals who are skilled in this field which has led to a drastic change in the job scenario.

Here are some of the benefits of ITIL courses,

• Hike in salary: If you are an IT professional working in the industry for quite some time now, this ITIL certification training can act as a staircase you take for the promotion. Candidate with an extra skill set like the ones acquired from ITIL certification is often given preference for promotions.

• Knowledge: Getting ITIL certified will help you gain comprehensive knowledge about IT service management and its relations with customer support.

• Confidence: ITIL certification training surely finds yourself being more confident about the work you are doing. This can lead to an increase in productivity.

• Respect and Recognition: When you acquire a new skill, you will be admired and respected by the team members, colleagues, and even the boss. Plus, learning brings self-satisfaction.

• Enhanced career opportunities: If you are planning to change jobs or if you are unsatisfied with the current one, getting ITIL certification training will help you gain an edge over others which may either lead to a step further on the career ladder in the same company or it may lead to the arrival of a brand new job opportunity.

To get more clarity on ITIL foundation and types of certifications, it is advised to research organizations and institutes providing good quality training. Look for the institutes that provide genuine information and help candidates with thorough knowledge in this regard.

As ITIL certification has become popular, several institutes are offering this course across the world.

Talking about the ITIL course training providers, having trained over 260000+ professionals globally, Sprintzeal is one of the most reputed organizations providing ITIL training all over the world.

The ITIL training offered by Sprintzeal is certified by AXELOS.

Sprintzeal is an ATO (Accredited Training Provider) of AXELOS, the governing body for all ITIL Certifications. It offers a comprehensive course module guided by well-experienced trainers.

Plus, the certification provided is valid for a lifetime and the course fee is quite reasonable compared to other institutes. For beginners, the ITIL V4 Foundation Training is the best option. It deals with the basics and acts as a foundation and a prerequisite for all other intermediate-level ITIL certifications.

For details about ITIL training, pricing details, schedules or any other course-related queries, you can reach us at Click Here or chat with our course experts to get your queries answered instantly.

The ITIL Foundation certification is the most popular IT service management certification. It is the first step to getting all other ITIL level certifications. Basically, ITIL 4 foundation certification is seen that a foundation-level certification and often a prerequisite for getting other ITIL intermediate and expert certifications.

Candidates who want to get higher or managerial positions in IT service management prefer to get the intermediate level and expert level certification, for this ITIL foundation certification serves as a prerequisite. 

For getting foundation certification, it is important to get training and have instruction hours of 16.25 hours with an accredited training organization (ATO) like Sprintzeal. We are an ATO of AXELOS. 

After completion of the training, you must apply for ITIL 4 foundation exam.

The ITIL foundation certification examination consists of 40 multiple-choice questions, and the time period given to answer all these questions is just 60 minutes. There is a facility of using a dictionary if a candidate is taking the exam in a language that is not his or her native language. For this, the candidates are given an additional 15 minutes (i.e., a total of 75 minutes) to complete the ITIL certification exam. After clearing the exam, the candidate will receive the ITIL foundation certification from the governing body, AXELOS or PEOPLECERT.

You can get instant support on our live chat, can reach us on call 24/7 or request a call back to have your queries answered regarding ITIL foundation. All certifications provided by Sprintzeal are internationally recognized. All the courses are accredited by internationally recognized governing bodies like PMI and AXELOS Limited.

ITIL certification has undoubtedly become a major criterion for the job selection process and the certificate gained from Sprintzeal surely holds great value. It can certainly help one land a job, get a promotion, gain exposure to new areas of the IT service management field and advance your career.

To upgrade your v3 certification to v4 certification, you must have at least six credits or more. In this manner you can continue getting V3 credits to make a transition to ITIL 4 certification. You will need a total of 17 credits to take up other levels of ITIL certification.

With over 126000+ ITIL foundation professionals trained across the globe the success rate of Sprintzeal’s ITIL certification training program is impressive with 98.6 %.

Our team of ITIL course trainers, subject experts and training assistants are committed to helping you clear the exam and get the certification in first attempt. They support participants throughout the training and also offers them assistance in exam application and certification renewals. Participants can interact with the trainer, get doubts cleared and seek assistance on subject matters during the training. Our training assistance and support team are available 24x7 to help participants get the best training experience.

We offer 24/7 support to customers and participants willing to or already undergoing a training program with Sprintzeal. Participants can reach out to us for support via email, chat, and phone. Our dedicated team will help you with queries, and resolve issues to help you get the most out of your training. 

Yes, you can cancel your training and reschedule it, if needed. Sprintzeal will refund the training fee. The ITIL certification training fee will be refunded after the deduction of the administration fee. To know more about it, you can read our Refund Policy.

Sprintzeal’s training programs come with a 100% money-back guarantee. We believe in our training approach – it is effective, practical, and goal-oriented. Our highly experienced trainers offer learners the knowledge that helps them clear the ITIL 4 Foundation exam on the first attempt. We suggest our participants schedule the ITIL certification exam or take the exam soon after they finish our ITIL 4 foundation training. In case the participant fails to clear the exam in one attempt, he/she shall get a refund of their course fee from us. 
Note – The participant will be eligible for a refund if he/she has taken the foundation exam within 45 days of completion of ITIL training from Sprintzeal.

Sprintzeal will give a refund of the course fee to the candidate if he/she hasn’t cleared the ITIL certification exam on the first attempt.

Details Required for Refund Approval:

1. Date of your course completion
2. Copy of your scorecard

The candidate will receive a refund of the course price within 30 days of receiving all required documentation. The money will be refunded through the payment method used by the candidate.
Refund Terms and Conditions: The money-back guarantee is applicable only to Sprintzeal’s ITIL 4 Foundation classroom and live online training. It is not applicable for online training. 

Rules for 100% money-back guarantee and refund eligibility:

1. The candidate must attend all the training sessions conducted by Sprintzeal’s trainer.
2. The candidate must complete the training from Sprintzeal.
3. The candidate must enroll or appear for the examination within 45 days of completion of the ITIL training. 
4. The candidate must be referred to and complete the e-learning content offered by Sprintzeal or the trainer. 
5. The candidate must take practice tests conducted by Sprintzeal.
6. The candidate must score at least 80% in the practice tests (in the first attempt)
7. The candidate must follow the training instructions and study guidelines offered by the trainer. He/she must complete the assignments or study exercises given by the trainer during the training sessions.
8. Must submit the required documents to Sprintzeal to be eligible for a refund.
9. Must request a refund within 15 days of getting their ITIL certification exam results.