From enrollment through to doing the course the process was helpful and flexible with plenty of date options offered including ability to re-attend other sessions. Lots of supporting materials were provided for support which you can keep including the PMBOK guide and lots of slides with detailed info. I was also offered opportunity to do Agile training course in the future which made Spritzeal good value. The designated trainer (Biswa) was very helpful, quite fast paced on occasion but always the opportunity to ask questions (in small group) and get feedback for the tests etc. All in all good online experience despite some initial concerns. I think you must remember the course alone will not allow you to pass the exam but will give the fundamentals and reading materials to do so.
ISO/IEC 20000 Foundation Certification Training
This ISO/IEC 20000 Foundation Certification Training is your gateway to service management excellence. This course is designed to introduce you to the fundamental concepts of service management and the requirements outlined in ISO/IEC 20000-1 for implementing a robust service management system (SMS). Whether you're a manager, consultant, or aspiring professional, this training equips you with essential knowledge and skills to understand and apply service management principles effectively.
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About ISO/IEC 20000 Foundation
Our ISO/IEC 20000 Foundation Certification Training provides a comprehensive understanding of service management essentials. From grasping basic concepts to interpreting ISO/IEC 20000-1 requirements, this course emphasizes practical application and real-world scenarios. Gain insights into organizational context, top management involvement, performance evaluation, and continual improvement strategies essential for successful SMS implementation. By the end of this course, you'll be prepared to contribute effectively to service management initiatives and pursue certification as a "PECB Certified ISO/IEC 20000 Foundation" professional.
ISO/IEC 20000 Foundation Key Features
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Why should I get the ISO/IEC 20000 Foundation Certification Training?
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- Live Online Training by Industry Experts
- Best Price Guaranteed in the Training Industry
- Flexible Learning Modes for Efficiency
- 24x7 learner assistance and support
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- Access to Course and Study Materials
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- Flexible pricing options
- 24x7 learner assistance and support
- We can deliver both In-Person or Live Online
- Pay after the training completion
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Course Agenda
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ISO/IEC 20000 Foundation Certification Training - Course Overview
In Sprintzeal’s ISO/IEC 20000 Foundation Certification Training, participants will master the fundamental principles of service management. Over two immersive days, participants will explore the essential concepts of service management and gain a comprehensive understanding of ISO/IEC 20000-1 requirements for a service management system (SMS). Through engaging lectures, interactive discussions, and practical exercises, you'll explore the intricacies of an SMS, including organizational context, top management involvement, resource planning, and performance evaluation. By the end of the course, you'll be prepared to sit for the exam and earn the esteemed "PECB Certificate Holder in ISO/IEC 20000 Foundation" credential.
Program Highlights
In-depth Exploration:
Delve into the core concepts of service management, including organizational context, resource planning, and performance evaluation, through engaging lectures and interactive discussions.
Practical Application:
Put theory into practice with hands-on exercises and real-world case studies that simulate the challenges faced in implementing and maintaining an SMS.
Expert Guidance:
Benefit from the guidance of seasoned trainers who bring a wealth of industry experience and insights to help you navigate the complexities of ISO/IEC 20000 compliance.
Certification Readiness:
Prepare with confidence for the PECB Certified ISO/IEC 20000 Foundation exam with exam-focused discussions and quizzes that mirror the exam format and difficulty level.
Learning Objectives
By the end of this training, participants will:
- Understand fundamental service management concepts and approaches.
- Gain insights into ISO/IEC 20000-1 requirements for an SMS.
- Learn how organizations can meet ISO/IEC 20000-1 requirements for effective service management.
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This foundational training course is essential for:
- Managers and consultants aiming to grasp ISO/IEC 20000-1 service management system (SMS) requirements.
- Personnel responsible for overseeing service management and enhancing service delivery capabilities.
- Individuals aspiring to understand core service management concepts.
- Members of SMS implementation teams and anyone pursuing a service management career.
Elevate your skills with Sprintzeal's ISO/IEC 20000 Foundation course for several compelling reasons:
- Expert Instruction: Benefit from the tutelage of seasoned professionals and industry experts boasting extensive experience in service management.
- Interactive Learning: Engage in dynamic lectures, practical exercises, and stimulating discussions tailored to augment learning and retention.
- Certification Guarantee: Equip yourself with the tools and knowledge to ace the certification exam, backed by our robust exam preparation resources and unwavering support.
- Global Recognition: Attain an esteemed certification endorsed by PECB, reaffirming your comprehension of ISO/IEC 20000-1 requirements and bolstering your credibility on a global scale.
Course Agenda
- Day 1: Introduction to service management concepts, SMS, and clauses 4-6 of ISO/IEC 20000-1.
- Day 2: Delve into clauses 7-10 of ISO/IEC 20000-1 and prepare for the certification exam.
Examination
The exam evaluates proficiency across essential domains, covering foundational concepts, ISO/IEC 20000-1 requirements, and SMS implementation strategies.
Certification
Upon successful completion of the exam, candidates can apply for the esteemed "PECB Certificate Holder in ISO/IEC 20000 Foundation" designation, signifying their expertise in service management aligned with ISO/IEC 20000-1 standards.
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Participant Reviews
Your career is our goal. We care for your professional empowerment. Don’t take it from us. Find out what our participants say about our service!
Ron Barness 5
Feb 17th, 24
Founder/Solar Energy Developer at Sunshine Daydream LLC
Jason Saetrum review Sprintzeal's 4-day PMP Testing course with Jason Saetrum was excellent. Jason brings to life the core principles while drilling down the key formulas and fundamental distinctions of the PMP. He is passionate about the PMBOK and constructs the whole "world" of the PMP. I highly recommend this course and Jason Saetrum.
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Katrina Sarkisoff 5
May 14th, 23
Project Manager at Dealer-FX
Biswa was my teacher for the PMP prep and he was amazing I would defiantly recommenced for anyone interested n taking this course.
Ohiorenua Ahanmisi 5
Jun 19th, 24
Water/Wastewater Process Design Specialist
It was a really insightful and resourceful training session on the lean six sigma green belt. The trainer swati was very knowledgeable on the lean six sigma concept and was able to transfer the knowledge across effectively. I would recommend sprintzeal to my colleagues and friends.
Lon Chin 5
Mar 18th, 24
Ass't Director - IT Security at US GAO
CISA Review - Good class and instructor. Would recommend.
Patrick Kinney 4
Mar 9th, 24
Experienced Senior Project/Program Manager actively seeking new opportunities
Kevin Davis did a great job delivering the PMP Exam prep class.
Saloni Grover 5
Nov 7th, 23
Certified SAFe® POPM | Seeking Summer 2020 Internship opportunities in Program/Project/Product Management Roles
I took a 5 day PMP Training course and would highly recommend this training to anyone who is planning to take up the PMP exam. Biswa is a very knowledgeable trainer who made sure to explain all the concepts in a very detailed manner. Sprintzeal was very supportive and quickly responded to the queries.
Go ahead and book your PMP training with Sprintzeal.
Donato Viggiano 5
Jan 16th, 24
Network Engineer
I had the pleasant opportunity to follow the lessons of Toshal K. for the AWS Cloud Architect Associate, each explanation of the topics in the reference manual was followed by a meticulous investigation through the step-by-step creation of the inherent procedures. Overall, although I have not yet taken the exam, I can call it an extremely satisfying experience thanks to the availability and closeness of all staff members.
Tina Brullo 5
Apr 6th, 24
Solutions orientated event and project management professional
I found that the course has been comprehensive with a lot of reference material available for personal study outside of the class content. Obviously there is a lot to learn moving forward and its great to know that we are provided with on going support up until we sit the exam.
Michael Hanson 4
Mar 26th, 24
US Army EOD Team Member
The instructor is experienced, this is obvious. To help drive home the point in instructing, they should use personal experience more often. Less reading of the data on the slides. The class was helpful.
This training introduces the basic concepts of service management and the requirements of ISO/IEC 20000-1 for a service management system (SMS).
This course is ideal for managers, consultants, and personnel responsible for managing, maintaining, and improving services and service delivery capabilities.
No, there are no prerequisites for participating in the ISO/IEC 20000 Foundation training course.
The training is structured over two days, covering various aspects of service management, including the context of the organization, planning, controls, and performance evaluations.
The exam assesses competency in fundamental service management principles and ISO/IEC 20000-1 requirements for an SMS.
Successful candidates can apply for the "PECB Certificate Holder in ISO/IEC 20000 Foundation," an internationally recognized certification.
Certification validity periods may vary depending on the certification body. Check with PECB’s Certification Maintenance Policy for information on certification renewal and maintenance requirements.
Yes, participants can retake the exam once for free within 12 months of the initial exam date.
For additional information, contact support@pecb.com or visit www.pecb.com for comprehensive details and assistance.
Frequently Asked Questions
Sprintzeal offers a wide range of professional training courses covering various industries and domains, including project management, IT service management, cybersecurity, agile and scrum, and more. Explore our courses.
Yes, Sprintzeal's courses are accredited and certified by leading accreditation bodies and industry organizations, ensuring quality and credibility in the training content and delivery.
Sprintzeal's training courses are delivered through multiple modes, including online self-paced learning, instructor-led virtual classrooms, and in-person classroom sessions, providing flexibility and convenience for learners.
Yes, Sprintzeal offers customizable training solutions tailored to meet the unique requirements and objectives of organizations, ensuring maximum relevance and impact on organizational growth and success. Contact Us to customize your training needs and know more about group discounts.
Yes, Sprintzeal's courses include certification exams conducted by accredited certification bodies, enabling participants to validate their knowledge and skills and obtain globally recognized certifications.
Our refund policy allows for cancellations and refunds within a specified timeframe. Please refer to our terms and conditions or Contact us for detail.
For any inquiries or assistance regarding Sprintzeal's training courses, participants can contact our dedicated customer support team via phone, email, or live chat support available on our website.
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