Terms And Condition

These Terms of Use (The Terms of Use) govern the use of the websites and services (the Services) of Sprintzeal., a Delaware and Indian corporation, in addition to any supplemental terms applicable to any particular features, content, and functionality of the Services, which such supplemental terms are incorporated by reference into the Terms of Use. By using the Services, Users agree to be bound by these Terms of Use, our Privacy Policy, all applicable laws and all conditions or policies referenced here (collectively, the Terms). Sprintzeal may amend the Terms at any time by posting a revised version of the Terms on our Services. Access to or continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the revised Terms.

Definitions

In these Terms, we refer to those buying our training services as Delegates and to their preferred mode of training as Classroom Training, Online Training, Live Online Instructor-Led Training. We refer to those lead our training as Lead Trainers and SME – Subject Matter Expert SME or Trainers or Contributors Service Buyers, Contributors and other visitors to the Services are referred to collectively as Users.

Eligibility to Use the Services

Users under 18 years of age are not eligible to use the Services without consent. Users between the ages of 13 and 17, can use the Services with the consent and supervision of a parent or legal guardian who is at least 18 years old, provided such parent or legal guardian also agrees to bound by the Terms and agrees to be responsible for such use of the Services. Users suspended from using the Services are not eligible to use the Services. Sprintzeal reserves the right to refuse the use of the Services to anyone and to reject, cancel, interrupt, remove or suspend any Online access or training opted by delegates, or the Services at any time for any reason without liability.

“Sprintzeal” is Professional Training & Coaching Service Provider Company.

Sprintzeal is an online and physical training and coaching company for people and entities seeking to raise their standards of handling day to day work with expert proven techniques.

Campaign Owners have been closely evaluated on time to time basis to ensure they follow the ethics of marketing and abiding to government laws, if we notice or bought us by someone who in been practicing unethical code of conduct, Sprintzeal reserves the right to terminate the service by giving written notice within 3 days. Sprintzeal makes no representations about the quality, safety, morality or legality of any Marketing Campaign Policies, Campaigns are outsourced to third-party vendors for Contribution or the truth or accuracy of User Content (as defined below) posted on the Services. Sprintzeal does not represent that Campaign Owners will deliver leads or that Contributions will be used for marketing purposes.

Sprintzeal marketing its services through a third party and some rules and regulations for them to abide:

Prohibited Marketing Campaigns

Campaign Owners are not permitted to create a Campaign to raise false awareness about Sprintzeal services for illegal activities, to cause harm to people or property, or to scam others. If the Campaign is claiming to do the impossible or its just plain phony, don't post it. Users must comply with all applicable laws and regulations in connection with their Marketing Campaigns, including offerings and using user’s information safely. Campaign Owners shall not make any false or misleading statements in connection with their Campaigns. If noticed, then we will have to terminate the service within 3 days by giving written notice.

Prohibited Visual Elements in Marketing Campaign Images

Marketing Owners are not permitted to do any of the following with Campaign images:

Incorporate Sprintzeal, Or Any of the Governing Bodies like (PMI, AXELOS, APMG, People Cert, Scrum Alliance) colors and branding elements, including but not limited to logos, colored frames, borders or badges

Include any visual element that could be interpreted to have been produced by Sprintzeal, including but not limited to banners, progress bars or funding stats

Include any visual element that communicates endorsement by Sprintzea

Include any Trade Mark Logos and Images without the consent of regular governing bodies.

Delegates Terms of Use:

Thank you for buying our courses. We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses. As with any online purchase experience, there are terms and conditions that govern the Refund Policy. When you buy a training course on Sprintzeal, you agree to our Terms of Use Policy, Privacy Policy, and Refund policy.

Refund Policy for Delegates and Corporate Offices:

Delegates are requested to read the terms of use before making any refund or claim or dispute. Sprintzeal reserves the right to terminate User Accounts and remove from the training venue for any abuse basic professional ethics policy.

1. Classroom Training Or Live Virtual classes

After booking the class if there are any changes in attendance date on attending the workshop, the participant has to inform us 14 working days prior to the workshop start date, change in attending can be moved to a future date without extra charge only on medical reasons. However, after booking the class, if participants do not show up for the class, No Refund will be granted. 

All cancellations must be notified over email and should get acknowledgment, the refunds will be provided as below:

If Sprintzeal cancels the classroom training, delegates have to attend Online Live Virtual Class or ask for partial refund which is difference amount from Classroom to Live Online. At any circumsentence know this there is no refund after placing the order (Booking, Registering, Enrolling).

All registrations should be made at least two to four weeks prior to workshops unless the website allows delegates to book it online over last minute.

If delegate decides to cancel his/her attendance after booking within 30 minutes then No Refund will be applicable. If Delegate decides to cancel his/her attendance more than 22 business days to start the workshop, then No Refund will be granted.

If Sprintzeal cancels the training, delegates have a choice to choose Online or Online Live Virtual Class If not Sprintzeal will move or reschedule it for future dates untill it is confirmed. 

Note: Certain training material is restricted for only Australia and UK. For more information on the offerings kindly refer FAQs of the course you are enrolling.

2. Online Training 

All cancellations must be notified over email and should get acknowledgement and the refunds will be provided as below:

Within 10 Days of registration and before accumulating 30 minutes training: 100% refund or transfer to another online course of Delegate Choice.

After 10 Days of registration and after accumulating 30 minutes of training: No refund will be applicable. Delegates will be paid back the same mode of payment they used to make the payment, unless otherwise agreed on different terms.

14 Days Money Back Guarantee is also available if purchased through third party channel for all our International clients.

Delegates making any dispute over the service or offerings will not be entertained.

4-day Project Management Professional (PMP)®Boot Camp with 100% Money-back Guarantee Standard Terms & Conditions

4-day PMP® Boot Camp comes with a 100% money-back guarantee. In case you do not clear the PMP® exam; we pay for your re-examination**.

To ensure 100% success or money back, the participant needs to take the PMP® exam within a maximum of 30 days duration from the classroom training completion date**.

If the participant does not clear the PMP® exam in the 1st attempt; you get reimbursement for your PMP® re-examination fees. Participants need to take the re-exam within 30 days from the result date of the 1st attempt**.

If the participant does not clear the PMP® exam in the 2nd attempt; you get reimbursement for your PMP® re-examination fees. Participants need to take the re-exam within 30 days from the result date of the 2nd attempt**.

If the participant does not clear the PMP® exam in the 3rd attempt as well (maximum number of attempts permissible by PMI in a year); you get a refund of the balance of enrolment fees paid by you at time of enrolling for the PMP® Boot Camp**.

The participants need to provide their PMP® exam scoreboards in order to get the reimbursement for course fee**.

PMP® Exam Attempts - Maximum 3 in a year

Money Back Guarantee: Reimbursement Process

The participants are required to pay e-mail scanned copies of their PMP® scorecards of each attempt to support@sprintzeal.com along with the PMP® Boot Camp location and date.

We will reimburse the amount payable within 30 days of us receiving all the documents from you.

The mode of reimbursement will be same as the mode of payment used during enrolment fees. For example: If a participant has paid through PayPal, we will reimburse through PayPal only

Money back guarantee is applicable only for Sprintzeal’s 4-day PMP® Boot Camp and for online classroom PMP® training.

When is the Money Back Guarantee Condition Void?

Participants not taking the PMP® examination within 30 days of the classroom training completion date.

Participants not taking the re-exam within 30 days of the previous attempt result date.

Participants not maintaining 100% attendance in the 4-day PMP® Boot Camp.

Participants not going through the e-learning content. 8 hours of online study is required for you to familiarize yourself with the PMP® course.

Failing to score at least 80% in online PMP® simulation tests at sprintzeal.com

Participants not following the instructions and completing the exercises given in the 4-day PMP® Boot Camp.

Participants not submitting the required documents to SprintZeal.

The amount reimbursed towards the re-examination fee for each attempt based on mode of taking exam and PMI membership. The PMP® examination fee will not be reimbursed.

4-day TOGAF Exam Prep with 100% Money-back Guarantee Standard Terms & Conditions

4-day TOGAF® Boot Camp comes with a 100% money-back guarantee. In case you do not clear the TOGAF® exam; we pay for your re-examination*.

To ensure 100% success or money back, the participant needs to take the TOGAF® exam within a maximum of 30 days duration from the classroom or live online training completion date*.

If the participant does not clear the TOGAF® exam in the 1st attempt; you get reimbursement for your TOGAF® re-examination fees. Participants need to take the re-exam within 15 days from the result date of the 1st attempt*.

If the participant does not clear the TOGAF® exam in the 2nd attempt; you get reimbursement for your TOGAF® re-examination fees. Participants need to take the re-exam within 15 days from the result date of the 2nd attempt*.

If the participant does not clear the TOGAF® exam in the 3rd attempt as well you get a refund of the balance of enrolment fees paid by you at time of enrolling for the TOGAF® training.

The participants need to provide their TOGAF® exam scoreboards in order to get the reimbursement for course fee**.

Money Back Guarantee: Reimbursement Process for TOGAF Course

The participants are required to pay e-mail scanned copies of their TOGAF® scorecards of each attempt to support@sprintzeal.com along with the TOGAF® Boot Camp location and date.

We will reimburse the amount payable within 30 days of us receiving all the documents from you.

The mode of reimbursement will be the same as the mode of payment used during enrolment fees. For example: If a participant has paid through PayPal, we will reimburse through PayPal only if through credit card then its through credit card.

Money back guarantee is applicable only for Sprintzeal’s 4-day TOGAF® Boot Camp and for online classroom TOGAF® training.

When is the Money Back Guarantee Condition Void?

Participants not taking the TOGAF® examination within 30 days of the classroom training completion date.

Participants not taking the re-exam within 15 days of the previous attempt result date.

Participants not maintaining 100% attendance in the 4-day TOGAF® Boot Camp.

Participants not going through the pre course study material, 8 hours of online study is required for you to familiarize yourself with the TOGAF® course.

Failing to score at least 80% in online TOGAF® simulation tests at sprintzeal.com

Participants not following the instructions and completing the exercises given in the 4-day TOGAF® Boot Camp.

Participants not submitting the required documents to SprintZeal.

If the amount paid for the training is less than Exam Fees and Re certification fees.

Finishing the balance fees paid towards ReCertification, 1st Attempt. Second attempt will not be offered by Sprintzeal same applies with 3rd Attempt.

The amount reimbursed towards the re-examination fee for each attempt based on mode of taking the exam. The TOGAF® examination fee will not be reimbursed.

**Participants are required to pass exam simulators with a score of more than 80% to claim the re-examination fee.

2-day ITIL® Foundation with 100% Money back guarantee Standard Terms & Conditions

2-day ITIL® Foundation comes with a 100% money-back guarantee. In case you do not clear the ITIL® Foundation exam; we pay for your re-examination.

To ensure 100% success or money back, the participant needs to take the ITIL® Foundation exam within a maximum of 30 days duration from the classroom training completion date**.

If the participant does not clear the ITIL® Foundation exam in the 1st attempt; you get paid for your ITIL® Foundation re-examination fees. Participants need to take the re-exam within 30 days from the result date of the 1st attempt**.

If the participant does not clear the ITIL® Foundation exam in the 2nd attempt; you get refund of the balance of enrolment fees paid by you at time of enrolling for the ITIL® Foundation

Money Back Guarantee: Reimbursement Process

The participants are required to pay e-mail scanned copies of their ITIL® Foundation scorecards of each attempt to support@sprintzeal.com along with the ITIL® Foundation location and date.

We will pay or reimburse the amount payable within 30 days of us receiving all the documents from you.

The mode of reimbursement will be same as the mode of payment used during enrolment fees. For example: If a participant has paid through PayPal, we will reimburse through PayPal only

Money back guarantee is applicable only for Sprintzeal’s 2-day ITIL® Foundation and for online classroom ITIL® Foundation training.

When Money Back Guarantee is void?

Participants not taking the ITIL® Foundation examination within 30 days of the classroom training completion date.

Participants not taking the re-exam within 30 days of the previous attempt result date.

Participants not maintaining 100% attendance in the 2-day ITIL® Foundation training.

Participants not going through the e-learning content. 8 hours of online study is required for you to familiarize yourself with the ITIL® Foundation course.

Failing to score at least 80% in online ITIL® Foundation simulation tests at sprintzeal.com

Participants not following the instructions and completing the exercises given in the 2-day ITIL® Foundation

Participants not submitting the required documents to SprintZeal.

PRINCE2® with 100% Money back guarantee Standard Terms & Conditions

PRINCE2® comes with 100% money back guarantee. In case you do not clear the PRINCE2® exam; we pay for your re-examination.

To ensure 100% success or money back, the participant needs to take PRINCE2® exam within a maximum of 30 days duration from the classroom training completion date**.

If the participant does not clear the PRINCE2® exam in the 1st attempt; you get paid for your PRINCE2® re-examination fees. Participants need to take the re-exam within 30 days from the result date of the 1st attempt**.

If the participant does not clear the PRINCE2® exam in the 2nd attempt; you get refund of the balance of enrolment fees paid by you at time of enrolling for the PRINCE2®

Money Back Guarantee: Reimbursement Process

The participants are required to pay e-mail scanned copies of their PRINCE2® scorecards of each attempt to support@sprintzeal.com along with the PRINCE2® location and date.

We will pay or reimburse the amount payable within 30 days of us receiving all the documents from you.

The mode of reimbursement will be same as the mode of payment used during enrolment fees. For example: If a participant has paid through PayPal, we will reimburse through PayPal only

Money back guarantee is applicable only for Sprintzeal’s 2-day PRINCE2® and for online classroom PRINCE2® training.

When Money Back Guarantee is void?

Participants not taking the PRINCE2® examination within 30 days of the classroom training completion date.

Participants not taking the re-exam within 30 days of the previous attempt result date.

Participants not maintaining 100% attendance in the PRINCE2® training.

Participants not going through the e-learning content. 8 hours of online study is required for you to familiarize yourself with the PRINCE2® course.

Failing to score at least 80% in online PRINCE2® simulation tests at sprintzeal.com

Participants not following the instructions and completing the exercises given in the PRINCE2®

Participants not submitting the required documents to SprintZeal.

Updates To Privacy Policy Agreement - Sprintzeal

February 3^rd, 2020 – Corona Virus Update

Due to the current Coronavirus COVID-19 outbreak, Sprintzeal is making an update to keep customers (existing and new) informed.

If you are using or continuing to use our services from February 3rd 2020, we would like you to inform about the below conditions that come in effect and apply to all our training programs,

Customers who have signed up and made the payment for classroom training before/during this period are now eligible for

1. Opting our Live Online Virtual Classroom Training. They can switch to this mode of training without any additional charges.
2. Have the option to reschedule the classroom training for the next available slots (dates yet to be declared). To support our participants, we are waiving rescheduling charges on all training batches.

Due to the sudden changes caused by the natural calamity, the COVID-19 pandemic, and its effects on the market, the above two conditions are added to help customers with additional options to complete their training. In accordance with the above two conditions coming into effect from February 3rd, 2020, no cancellation and no refund policy are accepted and once the payment is made no refund is allowed. After the payment is made, the customer has the option to either take up the training in Live online mode or reschedule it to the next available date that shall be announced after the COVID outbreak subsides, the situation is under control and businesses receive a notice from the government to resume services.  

For existing customers who are expecting their partial or full refund from Sprintzeal, we request you to be patient as a delay in processing your amount is expected due to the above-mentioned situation and lockdown of various staff and departments at the company.

Trainer and Other clients are informed to be patient. Since the outbreak was sudden and we are fighting the battle of Life and Survival, at this hour, the safety of our staff, clients, customer, and trainers is our utmost priority, so a delay in payments is normal. We truly appreciate your understanding of this as the whole world is bleeding. 

January 31st, 2012: Eligibility and use of the service by minors with guardians' consent. And explained why it is important and who should use our services to get benefited.

February 6th, 2014: Prohibited marketing strategies, after the regular evaluation, we take advertising seriously, we understand the emotions behind. We have added Marketing rules and regulations for our third-party marketing companies to ensure they follow the etiquettes of marketing.

October 7th, 2015: We revised the Trade Marks Usage policy to ensure the Trademarks are not misused in marketing or selling the service.

February 3rd, 2020: We added COVID 19 impact on our business and safety precautions of our staff, trainers, customers, clients, and all the ones who are directly and indirectly connected. 

The information you provide shall be processed by Sprintzeal– a professional training company. Your data shall be used by a member of staff to contact you regarding your enquiry, and maintained for atleast 5 to 6 years before disposal.